Job Description

Description

Role: Client Care Coordinator
Location: Toronto
Salary: $60,000 to $70,000

About the Role:
Our client is a real estate company based out of Toronto. In this role, you will play a vital part in ensuring exceptional customer care and coordination of various aspects within the real estate operations.

Job Responsibilities:

- Provide client services that assist the Team Realtors in getting their listings ready to go to market; i.e. book cleaners, photographers, stagers, home inspections, etc.
- Build strong relationships with clients and provide excellent customer service throughout the buying and selling process.
- Communicate regularly with clients to ensure an elevated experience.
- Responsible for coordinating with the sales team to ensure that all transactions are managed efficiently. This includes scheduling showings, preparing marketing materials, managing client files, and providing administrative support.
- Coordinate with trades to ensure projects are completed in a timely manner.
- Responding to emails and phone calls, scheduling appointments, and following up with clients after showings.
- Assist Administration Manager in completing documents, making follow-up phone calls, writing offers, and other tasks as assigned.
- Manage and execute posting lease listings to rental sites.
- Managing administrative tasks such as billing, invoicing, and filing, tracking expenses and maintain accurate records.
- Providing support to events and marketing initiatives.
- Prepare feature sheets and additional assets needed for each property.
- Learn all aspects of offer writing, reviewing, and reporting transactions to facilitate backup duties when others take vacation.

Benefits / Perks:

• Comprehensive Health package
• 3 weeks vacation

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