Job Description

Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Role Designation: Home-Based
Benefits to joining Allstate
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Job description :
Our team is growing and we are actively looking to hire a Claim Advisor - Homeowner. Reporting to the Manager, Property Claims. The Claim Advisor, Homeowner position is technical in nature and focused on homeowner claim handling.
Accountabilities:
Interpret insurance policy wording, determine policy coverages and set reserves on all claims assigned
Investigate, negotiate and settle homeowner claims or moderate to high complexity by telephone and/ or by written correspondence
Comply with best practices as set out in Allstate policies and procedures
Adhere to legislative and regulatory requirements
Ensure files are thoroughly documented
Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
Set and define customer service expectations
Take ownership and accountability to solve customer problems
Maintain a caseload reflective of a Claim Advisor, Homeowner
Communicate and interact with claimants, vendors and other insurance companies in a professional manner
Work collaboratively with a team of Homeowner Adjusters and Claims Assistants
Qualifications:
Minimum of 1-2 years relevant Claim Advisor experience
Strong time management and organizational skills as well as the ability to work in a fast paced environment
Strong critical thinking skills to identify strengths and weaknesses of claim
Strong written and verbal communication skills with a commitment to providing outstanding customer service
Ability to work independently and as part of a collaborative team environment
Bonus Qualifications:
Post-secondary education is preferred
Completion of CIP designation or desire to pursue is preferred
Prior insurance experience and knowledge in automobile and property claims preferred
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.