Job Description

Review our open positions and apply to the position that matches your qualifications.If you do not see a position that you are suitable for, please fill out the general application.Please complete all fields that you are able to, as it aids in ensuring that you are the best candidate!Call Centre Agent(s)CanadaFull TimeIndigenousEntry LevelCall Center AgentReporting to the Call Center Manager, the Call Center Agent will be responsible for aiding individuals filing claims.General Responsibilities:

• Provide support to individuals with diplomacy throughout the claim form process.
• Collaborate closely with other Call Center Agents to ensure comprehensive support is provided.
• Develop and foster relationships with claimants.
• Assist claimants in checking claim status and navigating the appeals process.
• Assist claimants in completing claim forms and connecting them with support resources.
• Educate individuals on the claims process and settlement benchmarks.
• Participate in training sessions to ensure effective claims support.
• Ability to pivot and adapt to changes as required.

Qualifications:

• 3+ years of experience.
• Ability to establish trust and communication with individuals dealing with (intergenerational) trauma.
• Proficient in technology and online platforms.
• Strong interpersonal and communication skills.
• Willingness to travel across Canada.
• Provide virtual support to claimants (via phone or computer) as needed.

Nice to have:

• Familiarity with Indigenous regional governance structures.
• Understanding of Indigenous culture, history, and trauma impacts.
• Knowledge of colonial policies and their effects on Indigenous communities.
• Indigenous self-identification or firsthand experience with Indigenous communities is an asset.

Seeking candidates who live on First Nations and, in or near a major urban city in the following regions: British Columbia, Yukon, N.W.T., Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, and New Brunswick.Should you be unable to apply directly to the posting, please email resume to**We thank all applicants for applying, however only those considered for an interview will be contacted directly**
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at www.spiritomega.orgApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We\'ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orAre you First Nations?*What is the name of your Band or Community?*Where do you currently reside?*What languages do you speak other than English?*Do you have a Valid Driver\'s License?* Yes NoDo you have reliable transportation?* Yes NoCan you travel for work?* Yes NoThis role must be able to attend 4 weeks of on-site paid training. Do you have any special requirements in order to attend the 4 weeks training that may require you to be away from home?*

Spirit Omega