Call Centre Agent(s)
Canada, Canada
Job Description
Call Center AgentReporting to the Call Center Manager, the Call Center Agent will be responsible for aiding individuals filing claims.General Responsibilities:
- Provide support to individuals with diplomacy throughout the claim form process.
- Collaborate closely with other Call Center Agents to ensure comprehensive support is provided.
- Develop and foster relationships with claimants.
- Assist claimants in checking claim status and navigating the appeals process.
- Assist claimants in completing claim forms and connecting them with support resources.
- Educate individuals on the claims process and settlement benchmarks.
- Participate in training sessions to ensure effective claims support.
- Ability to pivot and adapt to changes as required.
- 3+ years of experience.
- Ability to establish trust and communication with individuals dealing with (intergenerational) trauma.
- Proficient in technology and online platforms.
- Strong interpersonal and communication skills.
- Willingness to travel across Canada.
- Provide virtual support to claimants (via phone or computer) as needed.
- Familiarity with Indigenous regional governance structures.
- Understanding of Indigenous culture, history, and trauma impacts.
- Knowledge of colonial policies and their effects on Indigenous communities.
- Indigenous self-identification or firsthand experience with Indigenous communities is an asset.
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at www.spiritomega.orgPowered by JazzHR
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Job Detail
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Job IdJD2304111
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCanada, Canada
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EducationNot mentioned