Job Description

Dr. Sam Dhaliwal & Associates is seeking an energetic individual to join our Call Centre team .

This is a full-time (32 hours/week) permanent position

Primarily Day Shifts Anywhere Between 8:00-18:00 MST Monday to Saturday

Primary Responsibilities

Answering incoming calls & helping patients with any questions or concerns Scheduling appointments for patients Performing outgoing calls (recalls) for all clinics Checking insurance Responding to emails in a timely manner Ensure patient privacy and information is maintained Other Duties as assigned by the Call Centre Manager/Supervisor

Qualifications

High School Diploma Must possess excellent verbal and written communication skills and have strong telephone skills Excellent customer service skills and the ability to handle stressful situations in a calm and professional manner Must be a strong team player and have initiative and the ability to work independently Must have basic knowledge of word processing software, database software, data entry, keyboarding, basic computer skills, general office equipment and internet browser Essential skills include problem solving, decision making, and critical thinking
Please specify wage expectations; otherwise, your resume will not be considered.

Job Types: Full-time, Permanent

Benefits:

Vision care
Schedule:

8 hour shift Day shift Weekends as needed
Ability to commute/relocate:

Edmonton, AB T6B 1E6: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work Saturdays?
Education:

Secondary School (preferred)
Experience:

Customer Support & Client Services Occupations: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person