Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


This position provides support and enhancement for the Calgary Police Service (CPS) voice networks and ensures required services are provided to all police facilities as the CPS expands and renovates. Major duties and responsibilities include:

• Act as a key resource for CPS telephone day to day support.
• Respond to internal customer requests for service, installation, repair and information.
• Perform system programming – Unified Communications system, voicemail, Contact Center programming, routine maintenance and inside wiring tasks as required.
• Consult with internal customers to analyze their business needs and provide solutions involving telecommunications services or equipment.
• Coordinate external vendor installation, maintenance, and repair activities, monitor vendor performance and alert Manager of potential issues.
• Ensure telecommunication system and equipment user training needs are identified and fulfilled.
• Prepare and manage service and equipment documentation as required.
• Assist with other voice network system service requests to meet customer needs.

Qualifications

• 
  Technical Certificate/Diploma (e.g., Electronics, Telecommunications, or a related discipline) equivalent to 2-3 years of fulltime study, plus a minimum of 3 years job related experience.
• 
  Experience with Unified Communication System MACD (Moves, Adds, Changes or Disconnections of phones and related hardware) work would be an asset.
• 
  Intermediate proficiency in Microsoft Office is required: Word, Excel, PowerPoint, and Outlook.
• 
  Previous experience/knowledge regarding telephone switch programming and related telephone technical knowledge would be an asset.
• 
  Experience or certification in programming Avaya UC (Unified Communications) technology would be considered an asset.
• 
  Knowledge or familiarity with CPS business practices and processes would be an asset.
• 
  Required Competencies include: Analytical thinking, change management, coaching and development, communication, efficiency and thoroughness, focus on results, and relationship building.

Pre-employment Requirements

• 
  A enhanced security clearance and pre-employment polygraph iwill be conducted.
• 
  Successful applicants must provide proof of qualifications.
  

Union: CUPE Local 38
Business Unit: Calgary Police Service



Position Type: 1 Permanent
Location: 5111 - 47 Street N.E.



Compensation: Pay Grade 10 $39.29 – 52.52per hour
Days of Work: This position works a 5 day
work week with/earning 1 day off in a 3 week cycle.



Hours of work: Standard 35 hour work week



Audience: Internal/ External
Apply By: August 31, 2022



Job ID #: 306204