Job Description

At Distributel, our Mission is to make the use and enjoyment of telecom services radically effortless. Every day, we will strive to understand, respect and prioritize our customers\xe2\x80\x99 needs. We take pride in excellent service, business integrity, and innovation. By constantly challenging ourselves to simplify, add utility and humanize the ways people do business with us, we will create a valuable experience in every way.

The Business Provisioning Coordinator will be responsible for implementation and deployment of customer solutions that are within the Thinktel product portfolio. The incumbent will act as the primary contact for customers, will have strong knowledge of our products and services and will follow our Vision, Mission and Values every day. The Business Provisioning Coordinator will ensure a high level of customer satisfaction, seamless implementation of services and a high quality of technical support to Thinktel clients.

HERE\xe2\x80\x99S SOME MORE OF WHAT YOU\xe2\x80\x99LL BE DOING:

• Responsible for the coordination and execution of customer services including but not limited to the following:

• SIP Trunking
• Think365 Connector
• Access Order Product Portfolio
• Telax Deployments
• Working with internal teams including Professional Services and other operations team to ensure the design solution is implemented consistent with requirements;
• Hand off from Sales/Sales Engineering to deploy designed solution;
• Hand off of solution to support and operations teams;
• Prioritize and self-manage technology implementation projects assigned;
• Act as the primary contact point for customer to deliver solution;
• Assist in building processes to streamline the customer delivery processes;
• Ensure customer satisfaction, seamless implementation of their services;
• Cultivate cross function relationships to ensure timely and successful delivery of products and services;
• Perform Diagnostics and Debugging during the customer implementation cycle;
• Live our Vision, Mission and Values;
• Perform any other general duties as assigned by the manager or supervisor.

HERE ARE THE SKILLS AND QUALIFICATIONS YOU\xe2\x80\x99LL NEED TO BE SUCCESSFUL IN THIS ROLE:

Your education and experience

• Bachelor\xe2\x80\x99s Degree in communications, Engineering, Computer Science or related field;
• 5+ years in business care and information technology, 3 of which should be in the telecommunications industry specific to SIP Trunking, VoIP and networking;
• Proprietary account management and ordering software;
• MS Office;
• Various software and web based tools;
• Strong technical capabilities.

Here are some of The skills and characteristics you will bring to this role

• You are passionate! About people, about relationship building, about life in general!
• Curious, you like to challenge the status quo, willing to take ownership and drive continuous improvement;
• You have strong customer handling, attention to detail and organizational skills;
• Proactive and creative, you are at ease with problem solving and managing multiple priorities;
• Communication is fun and easy for you, both verbally and written;
• English and French are a requirement;
• Because you like to share your knowledge with team members, you\xe2\x80\x99ll be a valuable team player. After all, WE PLAY AS A TEAM!

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU\xe2\x80\xa6

• Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape;
• We have insurance benefits;
• We promote work-life balance;
• We provide a great work environment with organized social events;
• You\xe2\x80\x99ll have opportunities for growth & development;
• We have great downtown locations and amazing people!

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

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