Job Description

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This is an interview position. GENERAL SUMMARY Develops and manages service and process improvement projects at the district/regional or corporate level. Provides project management expertise for complex/large quality/service assurance projects. Performs value added analysis and interpretation of service and productivity indices at a district or regional level. Provides MIS and decision support advice to all levels of operations management on process improvement initiatives, service changes or process re-engineering projects to achieve district or regional goals. Represents Canadian Ground Operations in aligning the customer experience with other departments e.g. Engineering, GTS, Customer Service, HUB Operations, Billing and offshore operations.

If we're going to work together, let us first introduce ourselves - because we are proud of our team at FedEx Express Canada. You know us as a global transportation company - and we've shipped some pretty interesting things over the years like part of the ship's hull of the Titanic, a windmill, race cars, a helicopter, the shark from Jaws and a lot of panda bears who get their own chartered airplane!

So, let's get started telling you why you might be the perfect fit for our team.

Do you consider yourself a champion of change? Are you constantly looking for new and innovative ideas? This might be the career you're looking for!

We're looking for an Advisor in our Business Process Improvement group and we promise it's a fun role, if you have a real knack for things such as:

Leading change through the identification and quantification of continuous improvement opportunities in order to transform the organizational norm, delivery of business results and drive sustainability. This position will engage business area(s) in analysis and improvement, leading moderate to complex, cross-functional process improvement projects and programs.

• Project Management: Manage multiple streams of larger programs or lead complex projects. Build and execute on project/process plan using improvement methodologies and tools. Manage project schedule, scope, budget and ensure all project/process documentation is complete
• Process Design and Development: Lead the development of future state and monitor effectiveness of improvements post implementation. Develop, execute, and evaluate business transformation by understanding current state, assess and identify improvements through analysis and deep dives
• Data Analysis: Leverage internal tools to gather critical information to identify data points to extrapolate business benefits and outcomes. Identify new opportunities from a wider variety of data sources, including relationships with other business orgs internally, on doability and prioritization. Recommend opportunities with minimal guidance using detailed business analysis and develop business cases to influence decision makers.

• Facilitation: Build a plan, lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes

• Change Management: Build change management and communication plan appropriate to stakeholder needs and managing resistance to change. Leverage experience to ensure there's an appropriate level of emphasis on change management beyond the basic training and communication

• Mentoring: Provide support to peers and other team members across the business on project/process work

This job might be for you if you:

• A strong understanding and experience using various methods including Lean, Six Sigma, Kaizen/Work-out, Process redesign
• Intermediate knowledge and hands-on experience using project management and change management methodologies, principles and practices
• Ability to deal with ambiguity for complex problems involving multiple facets and variables to adapt to changing demands and requirements
• Ability to use analytical skills to identify and understand trends and translate results into actionable items
• Ability to build relationships with various levels within and outside of the organization including senior leaders/executives through excellent collaborative skills to obtain recommendation buy-in
• Ability to facilitate process improvement workshops, using collaboration tools, with various levels of stakeholder groups
• Ability to manage multiple on-going projects while creating a structured approach to deliver on business outcomes

And - we'd love if you're really good at the below as well:

• Strategic thinking for structured problem solving
• Highly analytical and technical mindset
• Strong customer focus, ownership, urgency, and drive

• Superb communication skills and presentation skills, both written and verbal
• Able to adjust and adapt social style and communications based on stakeholder needs

• Thrive in team-based environments (across functions/departments) to provide value-added support to internal and external clients
• Seek opportunities for learning, development, and growth
• Supports organizational change and views today's challenges as tomorrow's possibilities

So what do you need to do all of this? How about...
Experience

• 3-5 years of experience in project management, business analysis, and or process improvement

• Proven experience in applying Lean, Six Sigma or other process improvement methodologies
• Managed projects through influencing and negotiating
• Demonstrated proficiency in leading business process improvements delivering significant value to an organization

Education / Training / Certification

• University Degree or Post Secondary Diploma
• Lean Six Sigma Green Belt Certification

Great-to-haves

• Project Management Certification (PMP) - asset
• Agile Certification - asset
• Broad knowledge of business telecommunications and organizational management- asset

Some awesome perks to working at FedEx:

• A competitive salary and incentives
• A progressive benefits programs, including health and dental coverage and pension plan
• A Career Investment Fund with up to $5k a year for programs or tuition reimbursement
• Strong Community Service programs including diverse volunteer, charity, and fundraising initiatives to give back to both local and global communities
• Discounted FedEx services, flights, hotels, entertainment and car rentals
• A fun and diverse team who voted FedEx a best employer and a great place to work (we aren't just saying that, it's actually true)

We don't expect you to deliver any helicopters or pandas - but if you can deliver on this exciting job opportunity, please attach your updated resume when applying. We thank all applicants, and we will contact you directly - by email, not by FedEx - if selected for an interview.

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered