Job Description

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you?ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that?s vital to us all.

Job Summary

Reporting to the Senior Director, Sales Operations Hospitals & Specialized Distribution, the Business Process Lead analyzes and measures the effectiveness of Sales Operations and develops sustainable, repeatable, and quantifiable improvements. The incumbent develops methodology and leads cross-functional team initiatives, such as the onboarding of new business partners and business transitions. The Business Process Lead researches best practices and standards within and outside the organization to establish benchmark data, collects and analyzes process data to initiate, develop, and recommend business practices and procedures that focus on enhanced Sales Operations performance. The incumbent will research and propose new tools, information technology, processes and metrics that can drive efficiency gains. The Business Process Lead develops, leads and implements continuous improvement initiatives enabling distribution performance, by working closely with key internal and external stakeholders, including Sales, McKesson Specialty Health, Supply and Demand Planning, Operations, Strategic Sourcing, Finance, Quality, IT and manufacturer partners.

Specific Responsibilities

• Develops best practices and documentation for onboarding new distribution business, according to client needs and contractual agreements.
• Leads and executes business project implementations, ensuring all key critical success factors are met or exceeded; develops mitigation strategies as needed.
• Builds, implements and facilitates business performance and processes using a proven methodology to maximize value to the organization.
• Leads, analyzes and measures the effectiveness of supply chain, assesses risks and develops sustainable, repeatable, and quantifiable improvements.
• Researches best business practices to establish benchmark data and analyzes process data to develop business procedures that drive efficiency and productivity through the supply chain.
• Identifies and implements continuous business process improvement initiatives by performing trend analysis on activities that impact key department metrics or supply chain performance; optimizes the business flows with customers (example: claims management; reverse logistics; inventory control).
• Leads technology enhancement and change management initiatives with internal and external stakeholders (examples: allocation tool, backorder functionality for 3PL, etc.).
• Identifies and implements information technologies that support the reengineering of the Specialized Distribution and Hospitals performance management of business processes.
• Facilitates supply chain performance management meetings and leads the exchange of information, data and business insights, by working closely with key internal stakeholders, including Operations, Quality, Transportation, Finance, IT, Customer Service, Sales, namely.
• Drives collaboration and mobilizes stakeholders in seeking and implementing advanced processes and methods for accurate and timely supply chain performance management.
• Works with team members to implement standards, tools and metrics related to performance, quality and compliance, information sharing, EDI and service effectiveness.
• Is responsible for aggregating insights, analytics and supply chain performance information, building and delivering presentations to senior management, internal and external stakeholders.
• Leads supply chain and business process improvements and works cross-functionally to enhance and drive efficiency; establishes process maps (Visio) and trains team members on new process flows.
• Collaborates with peers within the larger McKesson organization to exchange on leading practices and stay abreast of market, industry trends and conditions, as well as technological advances.
• Identifies and addresses operational performance matters that impact business results or expose the organization to business or regulatory risks.
• Maintains relevant business knowledge of products and manufacturers.
• Fosters a culture of performance, continuous improvement and collaboration with Management and peers and acts as a McKesson ambassador of corporate values.

Position Requirements

Working Experience

• 10 years? experience in pharmaceutical environment (3PL distribution experience an asset).
• Retail/Wholesale/Manufacturing//Specialty Programs/Pharmacy experience an asset.

Education

• University degree in relevant discipline.
• PMP, SCMP, CSCP or Six Sigma/Lean designations are assets.

Personal Development and Soft Skills

• High level of integrity and accountability.
• Ability to question the status quo, identify and prioritize continuous improvement opportunities.
• Strong analytical skills.
• Demonstrate leadership and influencing skills.
• Excellent partnering skills; team player.
• Ability to collaborate and adapt the message across various levels of the organization.
• Excellent communication and presentation skills, in both English and French.
• Change ambassador with peers.
• Resourceful and autonomous; ability to work independently, under minimal supervision.
• Strong business acumen.

Technical Skills

• Proficiency with ERP systems.
• Extensive knowledge of MS Office products (Power Point, Excel, Word, Project, Visio and Power BI).
• Knowledge of supply chain fundamentals and project management. Knowledge of S&OP an asset.
• Proven skills in process design, implementation and change management.

Other Skills and Capabilities

• Solid experience leading cross-functional operational projects.
• Demonstrate ability to perform in a cross-functional team and under stressful conditions.
• Customer-focused.
• Attention to detail, whilst maintaining a strong sense of summary and ability to synthesize.
• Ability to identify operational and strategic issues or improvement opportunity and proactively build a plan and execute solutions.
• Available for travel (5 times per year, with overnight stay).
• #LI-JT2
• #LI-Hybrid

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That?s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$97,200 - $162,000

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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