Job Description

University Golf Club

Job description

SUMMARY

The Banquet Server position is responsible for directly servicing guests in facilities to include the Banquet Department. They are responsible for ensuring the highest level of guest service by adhering to all University Golf Club's policies and procedures during operating hours, while working in a clean and safe environment, and efficiently executing and achieving all departmental goals (financial, guest satisfaction, teamwork, and staff fulfillment).

The Server position will report directly to the UGC Banquet Manager with a commitment to teamwork and a focus on achieving the department's overall vision and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Essential

Services aspects in specific food and beverage assigned areas and operations and acknowledges, greets and thanks all guests

Services banquets to ensure proper room preparation, set up, execution, and clean up

Focuses on tasks centered on daily operations including floor service, guest relations, teamwork, cleaning, order taking, payment processing, serving food and drink, and adhering to Club policies and procedures

Staff Expectations

Attends seasonal training and orientation

Ensures all club and departmental policies are adhered to including: uniforms, opening/closing procedures, codes of conduct, cleaning schedules, and operational systems

Communicates effectively with other team members

Learns from coaching when an area is identified that needs improvement

Utilizes empowerment to take initiative to drive sales and repeat business

Fulfills all aspects outlined in job description

Departmental Teamwork

Strives to achieve departmental goals and adheres to the overall UGC F&B vision, mission, and core values

Works with F&B Managers, Captains, Chefs, and Events Department as required

Communicates effectively with the food and beverage management team with a commitment to collaboration, teamwork, discussion, adaptability, and adherence

Communicates and teams well with other departments ensuring assigned responsibilities are carried out

Implements and supports all Club and departmental initiatives and programs as requested by management

Departmental Results

Ensures compliance with licensing, hygiene and health and safety legislation/guidelines

Protects Club, staff, and guests by adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests

Ensuring all inventory control policies are executed and adhered to

Customer Relations

Informs management of any customer enquiries and complaints and utilizes problem solving techniques to resolve issues

Informs management of guest inquiries, concerns or comments and provides solutions; acquires feedback from guests, staff, and co-workers in order to ensure satisfaction and/or implements service improvement ideas;

Encourages customer feed back

Ensures guest service standards are executed at a high level

Maintains high visibility at the club by greeting and listening to customers' comments and needs

Must be able to be on feet for long periods of time

Must be able to lift up to 50 lbs

8-32 hours per week

GOLF PRIVILEGES!!!

Job Types: Full-time, Part-time, Seasonal

Pay: $17.85 per hour

Benefits:

Discounted or free food Flexible schedule On-site parking
Work Location: In person