Job Description

Position Summary

Under the general supervision of the F&B Manager, this Banquet Server is responsible for serving the guests beverages with the strictest regard to rules, regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant, buffet operation, on a casino floor, in a bar, at a banquet, in a theatre, in in-room dining or other areas. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Assisting with room and table set up Performing pre and post shift duties, folding napkins, filling condiments etc. Clearing tables, removing glasses and re-stocking if required Takes guest orders and makes recommendations Prepares beverages Serving guests menu items in a prompt and courteous manner and checking to ensure satisfaction Resolves guests issues or asks management for assistance Presents bill upon request and takes payment in the absence of a cashier Cleans tables or counters, removes glasses and re-stocks when applicable Performs opening or closing duties as required Counts cash float at end of shift (if applicable) Covers other bartender sections when required Exercises good judgment when serving alcoholic beverages Liaises and communicates effectively with all appropriate operational departments Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members Ensures compliance with licensing laws, health and safety and other statutory regulations Performs other duties as assigned

Education and Qualification Requirements

High School Diploma or equivalent working experience; Working knowledge on liquor and wine handling preferred Previous cash handling P.O.S system experience an asset; Excellent interpersonal, teamwork, customer service and communication skills; Must be people-focused and demonstrate a strong commitment to providing exceptional customer service; Proactive and solution oriented with a drive to succeed; Demonstrate strong initiative, active listening and teamwork skills; Maintain a positive working relationship with fellow employees and management as part of a team; Ability to professionally handle situations that may arise due to intoxicated guests Ability to multi-task and work under pressure in a fast-paced and at times stressful environment Ability to obtain NB Responsible Beverage Certification Must be able to pass a criminal background check Must be 19 years of age or older

Work Environment Considerations

Fast paced with multiple priorities, deadlines and deliverables; This role requires extended period of standing, walking, bending and may lift up to 35 lbs. * The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.