Company Description
Become a part of AIM\xe2\x80\x99s growing success. American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all. It\xe2\x80\x99s simple; we do it right. We AIM for excellence. What we offer!

• Competitive salary + other perks
• Group insurance & RRSP program
• Company-wide events throughout the year (BBQ, Holiday party etc.)
• Free gym on site
• Two cafeterias on site (subsidized meal program available)
• Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun!

• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Identify and learn appropriate software applications used and supported by the organization.
• Manage and/or provide guidance to junior members of the team.

Qualifications

• College diploma or university degree in the field of computer science, information systems.
• Business Enterprise application:
• 3-5 years of Experience in Business Enterprise application.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including [\xe2\x80\xa6].
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization\xe2\x80\x99s goals and objectives.

Additional Information
American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. Although we\xe2\x80\x99d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.