Job Description

Support Agent

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We\'re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type: Full Time

Location: ON Fort Erie - CN050

JOB SUMMARY

The Support Agent is accountable for providing clerical and administrative support services to a Brokerage Delivery Centre in a 24/7 client service work environment.

KEY DUTIES & RESPONSIBILITIES

• Perform routine clerical duties such as data entry of multi-line/CCI entries, photocopying, faxing, filing.
• Request, receive or retrieve files or documentation from internal or external sources.
• Ensure stationery and office supplies levels are maintained.
• Prepare basic reports as required by Client Service Teams and Release Teams/Pools.
• Data entry processing of multi-line entries.
• Correct entry rejections, accounting entry reject corrections, credit/rebills and manual invoicing.
• Prepare basic forms on behalf of team or branch personnel.
• Identify opportunities for process and customer service improvements.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Good interpersonal skills to deal effectively with team members and others within the organization
• Good verbal and written communication skills.
• Ability to meet deadlines
• High level of technical data entry skills
• Must demonstrate competent hands-on approach, flexibility, dependability, adaptability and reliability
• Professional attitude and image

WORK EXPERIENCE - MINIMUM REQUIRED

6 months experience; preferably working in a service environment

EDUCATION

Required: High School/GED or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Customer First Focus

Inclusion and Collaboration

Agility

Accountability

Leading and Developing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Livingston International