Job Description

Inland Group Airside De-icing Operations Manager YOW \xe2\x80\x93 Ottawa International Airport The members of the Inland Group of Companies (IDS, Inland Technologies and Quantem Aviation Services) are highly experienced in aircraft de-icing, environmental management, ground handling and pretty much any other aviation support service you can think of. We operate at over 50 airports in four countries. The organization is focused on growth of our three brands throughout Canada while continuing to maintain the highest level of customer service and employee satisfaction. Our business is built on a foundation of excellence in customer service, innovation and continuous improvement and safety is at the forefront of everything we do. We provide a workplace where respect, integrity and a high degree of ethical behaviour is a minimum expectation. To learn more about our organization, please visit our website at: https://inlandgroup.aero/ We are currently providing an opportunity for a well-rounded, business minded, customer and employee satisfaction focused professional to join our team in the position of Airside De-icing Operations Manager to oversee the day-to-day aircraft de-icing operations at YOW Ottawa International Airport. At Inland, we offer the following benefits, some of which are subject to eligibility requirements:

• A rewarding and safe work environment (company provided PPE);
• On the job training, mentoring and coaching;
• Growth and advancement opportunities for high potential employees;
• Employee and family assistance program;
• Competitive compensation and benefits package;
• Pension plan with employer contribution;
• Access to group rates and discounts.

About You: Your greatest asset is being able to think fast and adapt to changing plans supported by your communication skills that allow you to effectively establish and nurture key client relationships with airport authorities and airlines. You are excited by the opportunity to work in inclement weather that occurs at any time of the day or night and, as we all know, weather in Ottawa works on weekends and holidays and, as a result, so do we when it\xe2\x80\x99s required. You thrive in a fast-paced environment, and work well under pressure, demonstrating the ability to manage and prioritize your workload. Open communication and your ability to represent our company in a courteous and professional way and maintain good relations is critical. To see an example of our commitment to excellence, please view our aircraft deicing operation in action at this link: https://player.vimeo.com/video/401377875 About the Position:

• Managing all aspects of the daily airside de-icing operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, reclamation operations, facility requirements and customer service;
• Assist Station Manager with recruitment, onboarding, employee training and development for the station;
• Verify certifications of all new and returning staff and ensure they receive all operational training, recurrent training, and Health and Safety training;
• Administer personnel documents, manage employee issues, and submit all required documents to the Corporate Office for maintenance of employment files;
• Performing regular employee evaluations and assessments;
• Monitor operations and weather to determine necessary staffing levels, manage schedules for staff and delegate, realign and cross train staff to improve productivity;
• Provide training to all employees in the proper operations of Glycol Recovery Vehicle (GRV) Operations, fluid transfer procedures, and valve management procedures;
• Assist in implementing and following up on procedures to maximize production in a cost efficient manner;
• Work with the Station Manager in planning, implementing and supervising a regular program of maintenance of all airside equipment;
• Complete any and all maintenance upgrades recommended by engineering;
• Foster communications between shift changes that ensure current machine conditions are brought to the attention and acknowledgement by the on coming crew utilizing the pass down log book or verbally;
• Monitor the monthly budget and provide budgetary input to assist in the preparation of the annual budget;
• Ensure all reporting; record keeping, and communications are complete, accurate and timely as per company policies;
• Develop, maintain and ensure that employees follow Standard Operating Procedures (SOPS) and that Inland Equipment Operator\'s are in compliance with environmental laws, guidelines and reporting;
• Be alert and aware of other apron traffic, and to only begin de-icing/reclamation when it can be done safely without interfering with aircraft movement. AIRCRAFT ALWAYS HAVE THE RIGHT OF WAY;
• Assist with semi-annual site inventory;

Please Note: This position requires a Restricted Area Identity Card (RAIC) and an Airside Vehicle Operators Permit (AVOP).
Qualifications:

• Successful completion of post-secondary education in Aviation Management, Business Management or a related field of study considered an asset;
• Five (5) years of airline operational experience including but not limited to customer service, maintenance, de-icing operations, facility requirements and safety/regulatory requirements;
• At least one (1) year of previous supervisory and/or management experience;
• Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures;
• Flexible schedule;
• Basic computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel);
• Excellent verbal and written communication skills with ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication;
• Valid drivers license;
• Willing to learn new skills and adapt to change in order to support the growth of the company and meet needs of customers.

If you are a self-starter who is committed to providing the highest level of customer satisfaction and your experience and ability meet with the above minimum requirements, please forward your cover letter and resume to the Inland HR Team, quoting posting number 23-27. Full job description available upon request.
Please apply online.
Inland is proud to be an Equal Opportunity Employer.
2022 & 2021 Deloitte Private, Canada\xe2\x80\x99s Best Managed Companies The Inland Group of Companies

2022

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