Overnight Food & Beverage Operations Manager / Responsable Des Operations De Restauration De Nuit

Kahnawake, QC, Canada

Job Description


Playground is a rapidly expanding organization with an exciting opportunity for an experienced Food & Beverage Operations Manager to join our dynamic Food & Beverage team. If you thrive in a guest-centric, fast-paced, ever-changing environment and are focused on building a rewarding career with a well-established and growing organization, we want to hear from you.

As a Food & Beverage Operations Manager, you will be responsible for overseeing the day-to-day operations of the restaurant/outlet and providing direct management to team members while ensuring optimal quality of experience is delivered to all of our guests. You will mentor the team in adhering to the policies and procedures of the establishment, motivate the team to achieve the highest standard of performance, and create an environment that nurtures our company vision, mission, and values.

Salary: $64 000

Schedule: Overnight shifts

Responsibilities:

  • Ensure all direct reports adhere to the established workflows, procedures, and processes
  • Conduct checkpoints on each shift, provide corrective measures when needed, and report accurately
  • Have a thorough knowledge of the Point of Sales, Reservations, Credit Card processing, and Beverage control systems. Perform related tasks such as cash outs, refunds, end of day procedures, troubleshooting, service calls, and the like.
  • Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold, and clearly communicate the content to team members
  • Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
  • Ensure that the organization\'s initiatives as communicated to you by the Restaurant General Manager are communicated clearly and effectively to all direct reports, whether through line-ups, training, information sessions, or the like
  • Provide feedback on staffing needs, manage the day-to-day staffing requirements and allocations in line with business needs and the department\'s budget
  • Have a thorough understanding of our organization\'s General Policies, communicate them clearly to direct reports, and assure their adherence in day-to-day matters
  • Responsible for ensuring that all customer-facing areas are well-maintained and up to spec, reporting any deficiencies to the Assistant Director and/or Director of F&B
  • Maintain continuous guest interactions and provide feedback on guest experiences. Manage guest complaints and concerns and ensure total guest satisfaction at all times
  • Manage and conduct themselves in line with the company vision, mission, and values.
  • Responsible for creating the ideal environment among all team members that promotes our company culture
Qualifications & Experience:
  • Minimum of 2 years of Managerial experience within a high-volume, full-service restaurant
  • Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
  • Highly organized, responsible, and reliable
  • Ability to delegate, follow-up, and drive accountability
  • Ability to work cohesively as part of a team and build relationships
  • Confident in training
  • Excellent understanding of customer service and the drive for satisfaction
  • Demonstrates a passion for the food and beverage industry and knowledge of current trends
  • High proficiency in the English and French language with excellent communication skills, written and spoken
Playground offers a very competitive compensation plan, including a performance bonus, free parking, free 24-hour gym access, and career growth opportunities. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates.

Thank you for considering this job opportunity at Playground. If you feel you have what it takes, we encourage you to apply today!

Playground est une organisation en pleine expansion qui offre une opportunit\xc3\xa9 passionnante \xc3\xa0 un responsable des op\xc3\xa9rations de restauration exp\xc3\xa9riment\xc3\xa9 de rejoindre notre \xc3\xa9quipe dynamique de restauration. Si vous vous \xc3\xa9panouissez dans un environnement centr\xc3\xa9 sur le client, au rythme rapide et en constante \xc3\xa9volution, et si vous souhaitez construire une carri\xc3\xa8re enrichissante au sein d\'une organisation bien \xc3\xa9tablie et en pleine croissance, nous voulons vous conna\xc3\xaetre.

En tant que responsable des op\xc3\xa9rations de restauration, vous serez charg\xc3\xa9 de superviser les op\xc3\xa9rations quotidiennes du restaurant ou du point de vente et d\'assurer la gestion directe des membres de l\'\xc3\xa9quipe tout en veillant \xc3\xa0 ce que tous nos clients b\xc3\xa9n\xc3\xa9ficient d\'une exp\xc3\xa9rience de qualit\xc3\xa9 optimale. Vous encadrerez l\'\xc3\xa9quipe en respectant les politiques et les proc\xc3\xa9dures de l\'\xc3\xa9tablissement, vous la motiverez pour qu\'elle atteigne le plus haut niveau de performance et vous cr\xc3\xa9erez un environnement qui nourrit la vision, la mission et les valeurs de notre entreprise.

Salaire: $64 000

Horaire: Quarts de nuit

Responsabilit\xc3\xa9s:
  • Veiller \xc3\xa0 ce que tous les collaborateurs directs respectent les flux de travail, les proc\xc3\xa9dures et les processus \xc3\xa9tablis.
  • Effectuer des points de contr\xc3\xb4le sur chaque poste, fournir des mesures correctives si n\xc3\xa9cessaire, et faire des rapports pr\xc3\xa9cis.
  • Avoir une connaissance approfondie des syst\xc3\xa8mes de point de vente, de r\xc3\xa9servation, de traitement des cartes de cr\xc3\xa9dit et de contr\xc3\xb4le des boissons. Effectuer des t\xc3\xa2ches connexes telles que les encaissements, les remboursements, les proc\xc3\xa9dures de fin de journ\xc3\xa9e, le d\xc3\xa9pannage, les appels de service, etc.
  • Se tenir au courant du contenu des centres de ressources d\xc3\xa9partementaux pour les d\xc3\xa9partements concern\xc3\xa9s, en veillant \xc3\xa0 \xc3\xaatre en mesure de diriger, de soutenir et de communiquer clairement le contenu aux membres de l\'\xc3\xa9quipe.
  • Veiller \xc3\xa0 ce que les objectifs de vente soient atteints et fournir un encadrement continu au personnel afin de maximiser les recettes par client.
  • Veiller \xc3\xa0 ce que les initiatives de l\'organisation qui vous sont communiqu\xc3\xa9es par le directeur g\xc3\xa9n\xc3\xa9ral du restaurant soient communiqu\xc3\xa9es de mani\xc3\xa8re claire et efficace \xc3\xa0 tous les subordonn\xc3\xa9s directs, que ce soit par le biais de r\xc3\xa9unions d\'\xc3\xa9quipe, de formations, de s\xc3\xa9ances d\'information ou d\'autres moyens similaires.
  • Fournir un retour d\'information sur les besoins en personnel, g\xc3\xa9rer les besoins quotidiens en personnel et les affectations en fonction des besoins de l\'entreprise et du budget du service.
  • Avoir une connaissance approfondie des politiques g\xc3\xa9n\xc3\xa9rales de notre organisation, les communiquer clairement aux collaborateurs directs et veiller \xc3\xa0 ce qu\'elles soient respect\xc3\xa9es au quotidien.
  • Veiller \xc3\xa0 ce que toutes les zones en contact avec la client\xc3\xa8le soient bien entretenues et conformes aux normes, en signalant toute anomalie au directeur adjoint et/ou au directeur de F&B.
  • Maintenir des interactions continues avec les clients et fournir un retour d\'information sur leurs exp\xc3\xa9riences. G\xc3\xa9rer les plaintes et les pr\xc3\xa9occupations des clients et veiller \xc3\xa0 leur enti\xc3\xa8re satisfaction \xc3\xa0 tout moment.
  • G\xc3\xa9rer et se comporter conform\xc3\xa9ment \xc3\xa0 la vision, \xc3\xa0 la mission et aux valeurs de l\'entreprise. Cr\xc3\xa9er un environnement id\xc3\xa9al pour tous les membres de l\'\xc3\xa9quipe afin de promouvoir la culture de l\'entreprise.
Qualifications et exp\xc3\xa9rience:
  • Minimum de 2 ans d\'exp\xc3\xa9rience en tant que manager dans un restaurant \xc3\xa0 service complet et \xc3\xa0 forte fr\xc3\xa9quentation.
  • Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 g\xc3\xa9n\xc3\xa9rer des revenus, sans sacrifier l\'exp\xc3\xa9rience de l\'\xc3\xa9quipe et des clients.
  • Tr\xc3\xa8s bien organis\xc3\xa9, responsable et fiable
  • Capacit\xc3\xa9 \xc3\xa0 d\xc3\xa9l\xc3\xa9guer, \xc3\xa0 assurer le suivi et \xc3\xa0 responsabiliser.
  • Capacit\xc3\xa9 \xc3\xa0 travailler en \xc3\xa9quipe et \xc3\xa0 nouer des relations.
  • Confiance en la formation
  • Excellente compr\xc3\xa9hension du service \xc3\xa0 la client\xc3\xa8le et de la recherche de la satisfaction.
  • Passion pour l\'industrie de l\'alimentation et des boissons et connaissance des tendances actuelles
  • Grande ma\xc3\xaetrise de l\'anglais et du fran\xc3\xa7ais et excellentes aptitudes \xc3\xa0 la communication, \xc3\xa0 l\'\xc3\xa9crit comme \xc3\xa0 l\'oral.
Playground offre un plan de r\xc3\xa9mun\xc3\xa9ration tr\xc3\xa8s comp\xc3\xa9titif, y compris une prime de rendement, un stationnement gratuit, l\'acc\xc3\xa8s gratuit \xc3\xa0 un centre de conditionnement physique 24 heures sur 24 et des possibilit\xc3\xa9s d\'avancement professionnel. Nous nous engageons \xc3\xa0 cr\xc3\xa9er un environnement de travail inclusif et diversifi\xc3\xa9 et nous accueillons les candidatures de tous les candidats qualifi\xc3\xa9s.

Nous vous remercions de consid\xc3\xa9rer cette opportunit\xc3\xa9 d\'emploi chez Playground. Si vous pensez avoir ce qu\'il faut, nous vous encourageons \xc3\xa0 postuler d\xc3\xa8s aujourd\'hui!

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Job Detail

  • Job Id
    JD2213821
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $64000 per year
  • Employment Status
    Permanent
  • Job Location
    Kahnawake, QC, Canada
  • Education
    Not mentioned