Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-04

The incumbent participates in managing the business centreaEUR(TM)s computer system, IT system and equipment. He or she performs operations-related tasks associated with the business centre's product and services procedures.

General Information on the Position

Main responsibilities

Participate in MIC platform management activities (e.g., starting and stopping the server, verifying system automations, managing access groups, maintaining the backup and file recovery unit).

Perform basic network functions (e.g., reactivating passwords, configuring new users, performing standard maintenance procedures).

Perform duties related to IT systems and equipment (e.g., activation, configuration, maintenance and repairs). Help analyze equipment needs and potential solutions and manage the computer system by keeping the Online Support Team apprised of necessary changes.

Respond to user requests, solve and find solutions to problems as they arise, refer more complex situations and follow up as needed.

Help plan and execute activities necessary to roll out and update microcomputer solutions.

Ensure compliance with all IT security standards, procedures, directives and recommendations. Perform all tasks related to circulating the IT information necessary to ensure optimal platform functioning.

Help manage and update various applications on the Web and platform, as well as profiles, normalized groups and user codes. Manage the licenses for various applications.

Perform a variety of operations and administrative support activities (e.g., address changes, account messages, cheque orders, bank confirmations, data compilation, document management, mailing preparation for notices of loan and line of credit reviews). Conduct followups with members and clients as necessary and fulfil research requests by finding, structuring and producing information according to established procedures.

Ensure compliance with all applicable deadlines and standards for quality in all tasks.

Respect all policies, practices and standards in effect for conducting transactions and operations securely.

Other working conditions

Workplace: The work arrangement for the position is hybrid work #LI-Hybrid

Number of jobs available: 1

Qualifications

Attestation of College Studies in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Knowledge of data integration in systems

Knowledge of security measures, legal framework and internal control

Knowledge of the philosophy and operations of a financial services cooperative

Knowledge of the policies, legislation, standards and ethics regarding computer security in relation to the operations of the caisse, the Desjardins Business Centre and the Federation

Knowledge of the procedures and practices related to the Desjardins Business Centre's IT environment

Knowledge of operational procedures related to financing and sales support activities

Knowledge of service standards

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Drive results, Situational adaptability

Work Location Desjardins Entreprises - Lanaudiare

Trade Union Non Syndique

Unposting Date 2022-10-4

Job Family Information technology (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.