Job Description

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-05
As a Customer Service Advisor in the Technical Support and Digital Offering Team, you help develop and maintain business relationships with members and clients. You provide customer service based on the needs of members and clients related to the digital offering.

You ensure member/client satisfaction and service quality in accordance with the organization\'s standards and procedures. Interpersonal savvy is essential.

More specifically, you answer calls from internal and external clients related to our Alert and Ajusto programs, our insurance mobile application, our online services (e.g. technical support or client profile creation support), as well as perform some daily clerical duties related to digital services.

General Information on the Position

Other working conditions

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  Schedule: Must be available to work evenings and weekends, on occasion (approximately 1 evening/week and a few Saturdays and/or Sundays throughout the year)
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  The work arrangement for the position is hybrid work #LI-Hybrid
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  Number of jobs available: 3

Qualifications

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  General college diploma in a related field
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  A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

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  For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

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  Knowledge of the Ajusto and Alert programs and our Desjardins Insurance transactional websites (major asset)
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  Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Communicates effectively, Interpersonal Savvy, Situational adaptability, Tech savvy

Work Location 6500, boul. Guillaume-Couture L\xc3\xa9vis

Trade Union

Unposting Date 2023-01-19

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.