Call Centre Agent Technical Support
Saint John, NB, Canada
Job Description
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
Work setting
Relocation costs not covered by employer Urban areaTasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Address customers\' complaints or concerns Access and process information Answer inquiries and provide information to customers Perform general office dutiesComputer and technology knowledge
Networking software Networking hardware Internet Desktop applications Mail server software MS Office MS Windows Wireless networks MS Word Colour printer MS OutlookSecurity and safety
Criminal record checkWork conditions and physical capabilities
Fast-paced environment Repetitive tasks Attention to detail SittingPersonal suitability
Client focus Efficient interpersonal skills Excellent oral communication Initiative Judgement Team player Flexibility Reliability PunctualityScreening questions
Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Work Term: Temporary Work Language: English Hours: 37.5 hours per week
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Job Detail
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Job IdJD2103597
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint John, NB, Canada
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EducationNot mentioned