POSITION OVERVIEW:
CALL CENTRE AGENT (DAYS)
As a Call Centre Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world!
In this role, you will provide customer service, educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day.
Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish speaking) candidates are encouraged to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. :
POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
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