Job Description

As a Technical Operation Support Specialist in the Online Services team at Ubisoft Montreal, you will take part in the technical support of our Ubisoft Connect product development and integration in our online games. In direct communication with the community developers from all projects developed at Ubisoft, as a product expert and consultant, you will participate to the success of our games by helping them to make the most of the online services and solutions provided by Ubisoft Connect. Aiming to educate and support productions, you will ensure that the product is used to its full potential. Conversely, you will relay eventual feedback to the Ubisoft Connect team and contribute or challenge the status quo to achieve a resolution. The position has multiple facets which will let you express both your technical and human skills. You will vulgarize information pertaining to integration in a clear and coherent manner for our game teams. You will continually communicate and collaborate with multiple departments to participate in the optimization of the workflows and processes, both internal and external, because you are able to see the big picture and to oversee how all the different components and dependencies are involved in development. You like challenges and do not stop until conquering them, because you see opportunity in any situation. As flexibility, attention to details and sustainability are your key words, you ensure efficient problem solving with robust and sustainable solutions. What you’ll do

• Maintain relationships with production teams and be their first point of contact.
• Train members of game production teams on how to use our products.
• Guide the game’s technical teams during product integration.
• Analyze the technical problems encountered by game developers, and work with product teams to develop fixes, improvements, and new functionalities.
• Perform technical operations for the product team.
• Investigate product related issues and propose solutions.
• Create and maintain technical documentation that will serve as a reference.
• Ensure that the technical solutions designed by the productions comply with the constraints and best practices.
• Contribute to the elaboration and definition of product compliance.
• Sustain quality assurance teams in their validation processes.

Qualifications
What you bring

• Experience in quality assurance or software engineering (or other relevant experience)
• Knowledge of bug tracking software (e.g., Jira)
• A strong understanding of development processes and the different needs of a team throughout a development cycle
• A highly innovative, empathetic, and collaborative spirit
• Strong problem-solving, organizational, communication, mentorship, and interpersonal skills
• Critical thinking, attention to detail, curiosity, resourcefulness, and plenty of flexibility
• Knowledge of gaming platforms (Xbox One, PS4, PC, etc.) and 1st party compliance
• A collaborative, creative and innovative spirit
• Attention to detail, curiosity, critical thinking, resourcefulness and great flexibility
• Excellent communication and interpersonal skills
• Ability to manage priorities and handle several files in parallel
• Motivation to help others solve technical and complex problems

What to send our way

• Your CV highlighting your education, experience, and skills

Additional Information
About us Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.