Job Description

About the RoleAs part of a larger team managing a Patient Support Program (PSP) for People Who could Benefit from PrEP (PWBP), the Administrative Assistant offers support to the program team while responding to general patient, pharmacy, insurance, and physician inquiries.This role is operated on a remote basis and is open to candidates that reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.A Day in the Life

• Coordinating the management of the third-party clinics, including following up on invoices, contracts and other inquiries.
• Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions
• Dealing with scheduling inquiries
• Processing manual copay receipts
• Completing appointment reminders
• Confirming insurance coverage with insurance companies
• Participating in data integrity/file cleanup projects, as required
• Generating welcome letters and kit requests for new patients
• Analyzing new enrolments during the intake process
• Forwarding documents to any internal departments
• Tracking missing post-injection reports (PIRs)
• When analyzing PIRs, confirming if there\xe2\x80\x99s a next appointment booked with the scheduling team
• Monitoring the e-fax mailbox, distributing incoming communications, and uploading documents into electronic patient files
• Helping with meeting minutes and agendas
• Participating in processes relating to regulatory reporting requirements
• Reporting of adverse events and product complaints to pharmacovigilance team
• Adhering to Bayshore policies and procedures
• Maintaining confidentiality of client and corporate information, and discussing same only with appropriate Bayshore personnel
• Completing other administrative tasks to support the team, as required

• College diploma in administration, or equivalent experience
• Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements
• Basic understanding of patient support programs and drug reimbursement
• Call centre or customer service experience is an asset
• Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, VOIP telephony, web portals, teleconference scheduling, web-based meetings
• Proven ability to work independently or in a team environment
• Strong sense of organization and attention to detail
• Self-regulation of time management and the ability to multi-task and adhere to deadlines

Bayshore HealthCare