Job Description

Job description

Miska Trailer Factory

Position:

Administrative Assistant

Shift: Monday to Friday from 8:00 am to 5:00 pm AND / OR Tuesday, Thursday, Friday from 8 am to 5pm, Wednesday from 8 am to 7 pm, and Saturday from 8 am to 3 pm

Administrative Department - shifts may vary Monday to Saturday

Duties and Responsibilities

Assist the organization in day-to-day administrative tasks. Address and direct incoming calls to appropriate department. Process Sales Order's and Invoices (Business Central Software*)
Complete all necessary paperwork in order to complete a customer file (licensing, financing, documents, etc*.)
Inputs required information into the CRM software. Assist all customers (in person, over the phone, and via email*), ensuring optimum customer service.
Ensure all invoices / work orders are completed and payments are accepted from customers in a timely manner. Comfortable handling large cash transactions Maintain and organize customer files. Communicating with customers regarding timelines, final payment, delivery / pick up dates. Maintaining a customer-focused environment, keeping customer service a priority, and addressing all inquiries in a professional manner Communicate with Sales Coordinator, Administrative team, Service department, and other applicable parties to ensure that all trailers are processed in a timely fashion. Perform other administrative tasks and duties as required.

Please note that this a 100% in office role.

Requirements

French an Asset High School diploma or equivalent Post-secondary education in Administration or related field preferred Proficiency in MS Office Suite: Excel, Word, and Outlook Experience using Business Central, or CRM is an asset Strong organizational and customer service skills Time management Attention to detail Problem solving Multi-tasking Required to work Saturdays (on rotation)

Working Conditions

Ability to sit for long periods of time at a desk Ability to use phone frequently Regular office sitting and walking in between plant and main office Ability to operate the computer daily with repetitive tasks

Benefits

Full-time, permanent employment Benefits including Extended Health and Dental Benefits, after completion of probationary period; 3 months Free on-site parking Service Awards Company matching RRSP Program Referral bonus of $1,000 Competitive wages
Ability to commute/relocate:

Hamilton, ON L8N 2Z7: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Administration: 2-3 years (required) Dealership/licensing experience an asset. Customer Service experience (required) Bilingual (an asset)
Shift availability:

Day Shift (required) Work Location: In person
Job Types: Full-time, Permanent

Pay: $50,000.00-$53,000.00 per year

Benefits:

Company events Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match
Schedule:

Monday to Friday Weekends as needed
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (preferred) Administrative : 2 years (required)
Work Location: In person