Job Description

About Singh Electronics

Singh Electronics is a rapidly growing e-commerce company, proudly offering exclusive brands across Canada. Established in 1989, we are a family-owned and operated business built on a strong team-oriented culture. Our commitment to exceptional customer service, punctuality, and professionalism sets us apart in the industry.

Position: Administrative Assistant (E-Commerce Support)

Are you eager to be part of the fast-paced and evolving world of e-commerce? Singh Electronics is seeking a passionate and energetic

Administrative Assistant

to join our dynamic team. This role will support our e-commerce operations, including customer service, platform maintenance, and return processing.

Working Hours:

Monday to Saturday, 11:00 AM - 7:00 PM (availability during these hours is required)

Key Responsibilities:

Professionally handle incoming calls and respond to inquiries in a timely manner Process online orders, payments, and invoices accurately Provide customer support via email, phone, live chat, and text messaging Offer delivery updates, investigate shipping issues, and manage inbound returns Coordinate with internal departments to ensure effective customer resolutions Maintain calendars and schedule appointments Consistently deliver outstanding customer service

Requirements:

Proficiency in Microsoft Office Suite and Google Workspace Excellent verbal, written, and interpersonal communication skills Ability to work independently and adapt quickly to new challenges Strong organizational skills with attention to accuracy and detail Capable of managing multiple priorities in a fast-paced environment Quick learner with a problem-solving mindset Typing speed of 50+ words per minute Previous experience in e-commerce, retail, or order fulfillment is an asset

What We're Looking For:

Confidence in communicating with a wide range of individuals over the phone A team player who is proactive, dependable, and customer-focused Willingness to go the extra mile to support both customers and colleagues A mindset that seeks continuous improvement and innovation in customer experience

Why Join Us?

At Singh Electronics, we offer a collaborative work environment where your contributions matter. You'll have the opportunity to learn, grow, and make a meaningful impact in the thriving world of e-commerce.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

Casual dress Flexible schedule Paid time off Store discount Wellness program
Schedule:

Monday to Friday Weekends as needed
Education:

Secondary School (required)
Experience:

Administrative: 1 year (required) Customer Service: 1 year (required)
Work Location: In person