Job Description

CARE AND BE CARED FOR - THIS IS YOUR HOMEReporting to the Director, the Administrative Assistant position is responsible to provide administrative support and coordinate a variety of processes in support of the Home and Community Care Management team.What will you do:

• Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
• Manages and responds on a timely basis to office inquiries and work flow, which includes redirection of documents for information or action
• Gathers information pertinent to develop first draft of communiqu\xc3\xa9s
• Researches and compiles information and assists in the development of reports, routine correspondence and/or presentations for the Director.
• Sets up, maintains and monitors electronic e-mails and paper office filing systems.
• Arranges meetings either face-to-face, teleconferences or videoconferences.
• Prepares agendas, minutes and necessary documents for meetings and follows up on action items.
• Approves time off requests through Quadrant Self Service, on behalf of the Director.
• Assists with the fostering of relationships and acts as a liaison between the Directors office and both internal and external partners.
• Provides administrative support to committees chaired by the Director and other members of the team.
• Problem solves within the scope of role to support the Director.
• Develops and processes statistical reports as directed.
• Ensures the Director has the necessary materials/documentation available in advance of scheduled meetings.
• Arranges Directors business travel arrangements.
• Receives external complaints from external stakeholders; analyzes and forwards it to the appropriate Director/Manager for follow up.
• Completes and reconciles all mileage claim forms for the Director.
• Responsible to maintain and update information on the Intranet and extranet as it relates to their portfolio.
• Coordinates and undertakes special projects as assigned.
• Excellent conflict resolution skills to assist and support individuals with general and privacy complaints regarding patients, service providers and fellow staff members
• RFP preparation and coordination of activities and timelines.
• Administrative support (agenda, minute taking, catering, etc.) for Committee meetings.
• Coordinates and gathers information related to all required MOHLTC and HCCSS reporting and takes actions to ensure deadlines are met
• Provides administrative support to other Directors/Managers as required.
• Other duties as assigned

What must you have?

• Post-secondary education or equivalent combination of education and experience.
• Three to five years previous related experience
• Knowledge of the health care sector.
• Knowledge and ability to navigate databases.
• Handles sensitive and confidential information in a discreet and professional manner.
• Effectively gathers information pertinent to develop first draft of communiqu\xc3\xa9s.
• Excellent time management and organizational skills combined with the ability to prioritize and to balance the workload requirements, meeting competing deadlines with minimal supervision.
• Excellent verbal and written communication skills and effective interpersonal skills.
• Excellent problem solving and conflict resolution skills.
• Minute taking skills, including electronic minute taking.
• Excellent working knowledge of Microsoft Office programs with the ability to produce reports with visual additions such as charts, graphs, tables, flow charts and diagrams.
• Solid working knowledge of Quadrant Self Service functionality.
• Self-motivated with demonstrated ability to work effectively, accurately, independently with minimal supervision and take initiative within the job scope.
• Ability to work well with others.
• Ability and confidence to work in and respond to a dynamic and changing environment.
• Excellent working knowledge of CHRIS, REM System and other operational software.
• Ability to facilitate effective working relations with internal and external customers/stakeholders
• Excellent communication skills to establish and maintain a wide range of diverse contacts
• Assists with the fostering of relationships and a liaison between the Directors office and both internal and external partners.
• Through teamwork, works with management, staff and others in a cooperative and collaborative manner to achieve the desired result.
• Ability to handle sensitive and confidential information in a discreet and professional manner when discussing issues with other HCCSS staff or external patients.
• Excellent conflict resolution skills to assist and support the numerous individuals with complaints regarding patients, service providers and fellow staff members.

What would give you the edge?

• Bi-lingual French/English spoken and written would be an asset.

Hours of WorkMonday to Friday 8:30am to 4:30pm (37.5 hours per week)Position Location and TravelThe position may involve travel a valid Ontario driver\'s license and access to a reliable vehicle are required.Additional Information:What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.Why join us?
If you\'re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.We thank all applicants for their interest; however, only those selected for an interview will be contacted.To request a copy of this job posting in French, please

Home and Community Care Support Services