Job Description

Company Description

Established in 2019 and located in Mississauga, Ontario, ONbord has quickly grown into a trusted name in the manufacturing of high-quality thermal laminate cabinet doors, edge-banded doors, laminated panels, mouldings, and furniture components. Our team takes immense pride in delivering superior craftsmanship, meticulous attention to detail, and fast, friendly service our clients can rely on.

We operate out of a state-of-the-art, 80,000 sq. ft. facility equipped with CNC machines, thermofoil presses, drilling and laminating equipment, moulders, and profile wrappers. This advanced setup enables us to handle jobs of all sizes with precision and efficiency.

ONbord is a growing company with a dynamic team of over 50 skilled and dedicated professionals. Our culture is built on collaboration, innovation, and a shared commitment to quality. As we continue to expand, we are looking for passionate individuals to join our team and grow with us.

We offer a competitive salary, opportunities for professional development and advancement, and a safe, supportive work environment where your contributions are valued.

If you're ready to take the next step in your career and believe you would be a strong addition to our team, we encourage you to submit your resume directly through Indeed.

We are seeking a motivated and experienced

Account Supervisor

to join our dynamic team. The ideal candidate will play a pivotal role in managing client accounts and ensuring customer satisfaction. This position requires strong analytical skills, excellent communication abilities, and the capacity to negotiate effectively with clients to foster long-term relationships.

Key Responsibilities

Order Management

Enter and process customer orders accurately and efficiently Create and maintain order documentation, including confirmations and invoices Ensure order accuracy before processing and shipping

Account Oversight

Manage and oversee assigned customer accounts Provide customers with quotes and pricing information Address inquiries or concerns related to orders, products, or services Communicate with customers regarding payment terms and due dates

Shipping & Documentation

Generate shipping documents for designated customers Ensure all shipping details are accurate and align with customer expectations

Warranty & Service Support

Assist with processing warranty claims and service orders Communicate with customers about warranty coverage and resolutions

Customer Support & Problem Solving

Serve as the primary point of contact for customer orders and account-related issues Offer proactive solutions to resolve customer challenges

General Administrative Duties

Maintain organized records of orders, payments, shipments, and customer interactions Collaborate with internal departments (sales, logistics, and customer service) to ensure seamless operations

Marketing & Product Development

Process and manage customer sample orders Contribute to website content and marketing initiatives Manage ONbord's LinkedIn, Facebook, and Instagram accounts, including content posting as needed

Qualifications

Software Proficiency:

Proficient in Microsoft Office Suite

Education

University degree or college diploma in a relevant field

Experience

Minimum 1 year of recent, relevant experience in sales or marketing

Additional Skills

Strong teamwork and collaboration abilities Effective written and verbal communication skills

Work Schedule & Location

Type:

Permanent, Full-time

Schedule:

Monday to Friday, On-site

Application Questions

What are your salary expectations for this position? Are you legally authorized to work full-time in Canada?

Accessibility Statement

At ONbord, we are committed to fostering an inclusive and barrier-free recruitment process, as well as a supportive work environment. If you require accommodations during the recruitment and selection process or in the workplace, please contact our Human Resources team at

hr@ONbord.com

. We will make every effort to meet your needs in a timely and respectful manner. All information provided regarding accommodation needs will be kept strictly confidential.

Job Types: Full-time, Permanent

Benefits:

Dental care Extended health care Paid time off
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 2025-06-20
Expected start date: 2025-06-25