Job Description

Who We Are:

At Narcity, we\'re building the future of local media, and we want you to be a part of our Global Neighbourhood. Narcity Media is a digital-only media publication that owns and operates Narcity.com and MTLBlog.com. Our staff and network of world-class creators interact with millions of Millennials and Gen Zs monthly through our websites, social channels, mobile apps, syndication partners and email subscriptions.

Our audience is interested in the global, the national, the local and the hyper-local - simultaneously. That is why our teams of writers, editors and content creators across our four editions keep our audience informed on all topics, from breaking news to trending content from across the internet, as well as the best travel spots to add to your bucket list and local restaurants to eat at. Readers can come to Narcity to find out where to go for dinner and discover the biggest stories of the day to talk about over their meal.

Your Team:

Narcity Media\'s Drive-Thru team strives to deliver best-in-class client solutions. We take pride in collaborating with our clients, driving customer retention, and creating and launching campaigns that meet their goals. If you are passionate about branded content programs and thrive in a client-facing role, we want to hear from you!

Your Mission:

Narcity Media is looking to hire an Account Manager to join our Drive-Thru team. The Account Manager will be reporting to the Product Manager. The Account Manager should have a passion for sponsored content initiatives and increasing customer retention and engagement to grow the product.

The right person should be a go-getter, a self-starter, and a superb communicator. They should strive to deliver best-in-class client service and support to clients. They will be responsible for building relationships with clients and maintaining client satisfaction, creating and optimizing campaigns, and building campaign strategies that directly impact revenue growth.

Your Responsibilities:

1. Ensuring Smooth Business Relationships

• Build and sustain long-term relationships with new and recurring (existing) clients through networking, referrals and outbound tactics when needed.
• Manage and develop client accounts to initiate and maintain favourable relationships.
• Assist with challenging client requests or issue escalations as needed.
• Conduct periodical meetings and maintain ongoing communication with clients to ensure their satisfaction and retention.

2. Strategic and Analytical Planning

• Provide the client with all information to help them choose a campaign plan (strategy) that best fits their objectives, needs, expectations, and requirements.
• Identify upsell opportunities and suggest additional services to the client to keep growing revenue.

3. Managing, producing and tracking campaigns

• Successfully guide clients through the campaign process with due diligence, provide outstanding client service/support, and grow the client business relationship.

• Own the relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
• Produce quality content for the client\'s campaign in an efficient manner. Ensure that the client\'s key messages are understood.
• Pay attention to detail and communicate effectively - ensure clients have everything they need to work towards their campaign deadlines.
• Review campaign performance and develop recommendations and solutions to replicate campaign successes and overcome challenges.

4. Working closely with a Team

• Continuous training, innovation, and curiosity for our different product offerings and what our competitors are doing
• Assist the Product Manager in driving further success.

Your Qualifications:

• 1 + years of experience working in sales, customer service or a similar role.
• Experience in delivering client-focused solutions based on customer needs.
• Comfortable prioritizing tasks and working on multiple projects in a fast-paced environment.
• Excellent oral and written communication in both French and English (bilingual).
• Experience working in SAAS is considered an asset.
• Experience working in the media industry or with a digital marketing agency is an asset
• Experience with Google Suite and social media platforms is an asset
• Possessing a digital platform or social media certification is an asset.
• Experience working with CRMs (e.g. Hubspot) is an asset.

You Are:

• Organized: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• A Team Player: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Attentive: Lets others speak and seeks to understand their viewpoints.
• Flexible/ Adaptable: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Problem-solving abilities.
• Communication: Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.

Position Type & Salary Range:

This is a permanent remote position based anywhere in Canada because we are a flexible-first company. Compensation will be commensurate with experience.

$55,000 + commission

Your Perks:

We are committed to offering our employees the best employee experience through the following benefits:

• Flexible schedule and time off policy
• 1 extra week - Company-wide end-of-the-year paid time off
• Permanent remote work policy and 1x $500 for office upgrades
• Annual wellness fund
• On-demand mental and physical well-being platform with over 250 live classes per week
• Monthly phone and internet stipend
• Extensive insurance plan
• Vision
• Dental
• Extended health care
• Dependent life insurance
• Accidental death insurance
• Life insurance
• Long-term disability
• Bi-annual market-based salary adjustments
• Equal Access and Opportunity Commitment

Equal Access and Opportunity Commitment:

Narcity Media is proud to be an equal-opportunity employer. We encourage our people to grow and thrive by being their true selves. We are committed to removing systemic barriers in the workplace and building a company that reflects the community that we serve at every level. We are devoted to building a company that is part of the solution, not the problem.

The same goes for our applicants. All qualified applicants will receive consideration for employment at Narcity Media regardless of age, national origin, race, gender, religion, sexual orientation, gender identity, disability, socioeconomic status, or marital status. If you need any accommodations at any stage of the recruitment or onboarding process, please contact us at

If this resonates with who you are, take the first step and apply now - we can\'t wait to talk with you!

*Some roles may require completing skills and knowledge assessments after the screening interview. P.S. We love PDF CVs. It allows candidates to truly showcase their talents in the format they have chosen to display them. Follow this to learn how to convert your resume into a PDF.

Narcity Media