Job Description

Job Title: Logistics Account Manager

Location: Southern Ontario (Remote)

Terms: Permanent Full-Time

Salary: Competitive compensation \xe2\x80\x93 Above market, based on experience + Commission Pay + Car Allowance + Gas Expenses

Reports to: Canadian Sales Manager

About us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients\xe2\x80\x99 needs. We offer a rewarding career and brand that our employees are proud to represent.

As an Account Manager on our high performing sales team, you can expect to receive support from all levels of our team so that you can perform at your best. We also provide the necessary tools to complete your duties \xe2\x80\x93 laptop, mobile phone, vehicle allowance, and the flexibility to work in our sales office and remotely.

Responsibilities and Duties for Logistics Account Manager

• Identify new business opportunities, market trends and competitors.
• Build and grow relations within portfolio through customer engagement and proactive communication.
• Proactively identify customer pain points and propose results-oriented solutions.
• Monitor opportunities utilizing CRM, executing all steps of the sales process.
• Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics.
• Partner with Management and the Operations Department to build programs and solutions to present to customers.
• Provide ongoing reporting and analysis to ensure targets and goals are on track and meeting Sales KPIs.
• Attend industry events to enhance sales and marketing efforts.

Mindset & Personality for Logistics Account Manager

• Drive: Takes initiative and a strategic approach to sales and business development.
• Customer Focused: Client focused, providing an exceptional experience for our potential and existing customers.
• Energetic: Approaches tasks with enthusiasm and positively represents the company to customers and co-workers.

Professional & Educational Background for Logistics Account Manager

• Post-secondary education in Business Administration or a relevant field.
• Minimum 3 years of sales experience within the Transportation and Logistics industry.
• Knowledge of sales techniques and tactics including cold-calling, networking, lead generation, all with the ability to capture and close the deal.
• Excellent written and oral communication skills.
• Entrepreneurial and bold attitude paired with a confident personality.
• Analytical and superior problem-solving skills.
• Proven ability to manage detail on multiple projects simultaneously.
• Ability to persuade, motivate and influence others.
• A deep understanding of the Transportation and Logistics industry, competition and trends within the market.

Skills & Ability for Logistics Account Manager

• Communication: Has good listening skills and communicates effectively in both written and verbal formats.
• Negotiation: Can influence and persuade through positive communication when dealing with customers.
• Business Acumen: A holistic understanding of the company\xe2\x80\x99s operations and ability to strategize for growth and evolution.

North American Freight Forwarding Inc. offers great employee perks including:

• Competitive compensation \xe2\x80\x93 Above market, based on experience + Commission Pay + Car Allowance + Gas Expenses
• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program
• Casual work environment
• Engaging social activities and events throughout the year

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

PI224134676

NA Freight Forwarding Inc