Job Description

Type:

Full-time (Monday Friday) 9:00am-5:00pm

Salary Range:

45,000-65,000, based on experience.

Role Overview

As our IoT Platform Administrator, you will serve as the primary point of contact for all aspects of our IoT ecosystems, including user account management, permissions and access control, device connectivity troubleshooting, platform configuration, and end?user training. Your work will ensure that internal teams, dealers, and end customers can securely connect, monitor, and manage their Greenworks smart equipment seamlessly. Working alongside global counterparts in Europe, US and China.

Key Responsibilities

User & Access Management

+ Provision and deprovision of user accounts
+ Assign and audit roles/permissions within our IoT platforms

Connectivity Troubleshooting

+ Diagnose and resolve device?to?cloud connectivity issues
+ Analyze logs and metrics; escalate complex issues to engineering

Monitoring & Reporting

+ Implement and maintain monitoring dashboards for system health
+ Generate and distribute regular usage and performance reports

Training & Documentation

+ Develop clear, concise training materials (guides, videos, FAQs)
+ Conduct workshops and webinars for internal teams, dealers, and end?users

Collaboration

+ Partner with IT, Product, and Engineering teams on feature rollouts
+ Coordinate firmware updates, new integrations, and platform enhancements

Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent experience 2+ years in an application or System Administrator role, preferably with IoT or cloud platforms Hands?on experience with one or more IoT platforms (e.g., AWS IoT Core, Azure IoT Hub, Google Cloud IoT) Strong understanding of identity and access management (LDAP, Active Directory, IAM) Excellent problem?solving skills and a customer?focused mindset Strong written and verbal communication skills Mandarin is a nice to have.

Why Join Us?

At Greenworks Tools Canada, you'll be part of a fast?growing team at the forefront of smart?equipment innovation. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth--plus the chance to make a tangible impact on the future of outdoor power equipment.