Job Description

** This posting is for 1 Full-Time Temporary position that may be extended up to 18 months in accordance to Section 18.02 of the Collective Agreement **

The Edmonton Police Service requires one (1) positive individual committed to providing exemplary customer service to assume the position of customer service representative in the Police Information Check & Alarm Control Section. Responsibilities of this position include:

• Accurately processing police information check applications and preparing police information check certificates.
• Providing excellent customer service to police information check, civil fingerprinting and alarm permit applicants.
• Collecting and processing fees for police information checks, civil fingerprinting services, and alarm permits and invoices.
• Responding to customer inquiries either on the phone, in person or by electronic mail, including reception desk cover.
• Performing general office duties including collecting and distributing mail in addition to other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic computer applications.
• A minimum of one (1) year recent cash handling experience including point of sale terminal experience. .
• A minimum of two (2) years diversified word and information processing experience.
• Exemplary interpersonal and customer service skills. Previous customer relations experience would be considered an asset.
• Experience with City of Edmonton cash handling procedures would be considered an asset
• Experience in CPIC, JOIN and EPROS would be considered an asset.
• Must possess excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Applicants may be tested.
• As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, 8 hours per day. Work shift is 0745hrs to 1615hrs Monday to Friday.

Salary Range:

21B, Salary Grade: 007, $22.36 - $27.76 (Hourly), $1,788.90 - $2,221.20 (Bi-Weekly), $46,689.77 - $57,973.32 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• Please note that the option to work remotely is not available at this time.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Consultant: CS

City of Edmonton