Job Description

Overview:

The

Warehouse Operations Supervisor

is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on supervising warehouse personnel and achieving daily production goals.

Available Shift:

Monday-Friday 7-330p
Responsibilities:

Operations Management

+ Leads daily operations including Pick/Pack, Value-Added Services (VAS), receiving, and outbound order preparation within a 3PL environment. + Provides direct, hands-on supervision to hourly team members--developing new or less experienced employees and fostering a culture of accountability and performance.
+ Oversees all inbound and outbound shipments to ensure accuracy, timeliness, and adherence to customer standards.
+ Reviews shift goals and productivity targets, reallocating labor and resources in real-time to meet operational needs.
+ Submits detailed end-of-shift reports and partners with leadership on process improvements.
+ Collaborates with client contacts to ensure service expectations are met and exceeded.
+ Ensures all equipment is used and maintained efficiently and safely.

Employee Relations/Development

+ Leads engaging pre-shift meetings to set clear expectations and provide updates. + Plays an active role in coaching and upskilling team members, especially those new to warehouse roles.
+ Drives a positive team culture through consistent feedback, recognition, and performance management.
+ Works closely with HR and senior leaders to support recruitment, onboarding, and disciplinary actions when needed.
+ Develops and maintains fair, consistent HR practices and ensures timekeeping accuracy.
+ Travels occasionally to other facilities for training or collaboration as needed.

Safety and Security

Maintains a clean, safe, and organized warehouse--ensuring all employees follow OSHA and company safety protocols. Coaches the team on daily safety checklists and enforces accountability for all compliance requirements. Leads investigations and follow-up on any safety incidents or near-misses.

Qualifications:
High School Diploma required; Bachelor's degree in Supply Chain, Business, or related field preferred. 1-5 years of direct leadership experience in a warehouse, distribution, or 3PL environment. Strong background in managing productivity, coaching green or developing teams, and meeting KPIs. Client-facing experience with a service-first mindset. Proficient with WMS (Manhattan preferred), Microsoft Office, and process improvement tools like Lean or Six Sigma. Ability to thrive in a fast-paced, dynamic environment and lead through change. Must live within commuting distance of the facility--

this location is not accessible by public transit.

Comfortable standing/walking for long shifts, lifting up to 50 lbs, and working in a warehouse setting with variable temperatures and noise.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.