Job Description

The candidate must be able to take on multiple complex topics and processes simultaneously against aggressive deadlines. A deep understanding of the internal workings of the Merchant Services organization is required. The candidate will transform complex topics and processes into readiness strategies that are meaningful, concise and easy to understand for our field organization. Engaging broadly across Merchant Services, the candidate will ensure all readiness plans, tools and communications address the needs of client-facing field teams and functional partners to ensure an optimal client experience, including writing new SOPs or editing existing SOPs.

• Thinking critically about high impacting complex changes to ensure coordination and seamless delivery of readiness strategies to the field organization, including documenting field SOPs.

• Influencing and negotiating with teams outside of Field Strategy where complex dependencies exist

• Working independently and proactively with functional partners (e.g., CAO, Product), senior leadership and other key stakeholders across Merchant Services to identify potential impacts and advise on how best to prepare the field

• Collaborating with stakeholders to understand objectives and designing unique readiness approaches

• Optimizing the primary online knowledge repository for field employees

Qualifications:

• Bachelor's degree in a business, marketing or a relevant discipline

• 6+ years of experience in merchant services / payment transaction processing

• Outstanding writing, communication, editing, presentation, project management and organizational skills

• Adept at advising and influencing colleagues all levels within the firm

• Self-starter, able to manage many knowledge transfer-related activities simultaneously in a fast-paced environment

• Ability to navigate a complex, matrix-style organization

• Team player with flexibility to respond to changing priorities

• Critical and analytical thinking abilities with great attention to detail

• Writing and editing standard operating procedures

• Problem solving and research competencies for identifying a best-practice approach

• Skill in understanding change impact and translating requirements into actionable readiness plans

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.