Job Description

JPMorgan Chase Merchant Services (CMS) has demonstrated long standing market leadership in Canada. We are looking for a senior individual to join our Canadian Client Consulting team to provide merchant acquiring product and technical consulting support to our clients and internal teams.

Summary:

The Canadian Client Consultant team offers Product and Platform expertise to Chase Payments Clients and Prospects. The ideal candidate is comfortable engaging clients in complex consultative, solution-oriented conversations while providing value in the sales cycle.

Though the scope of the role focuses on Merchant Services products and services, your industry knowledge allows you to speak to a wide range of topics including:

• Chase Merchant Services core acquiring products, services, platforms and architecture
• Methods of consumer payment options including both traditional and alternative forms
• Payment related technologies such as EMV, Encryption, Tokenization and Digital Wallets
• Industry topics (e.g. Fraud, Security, Mobile)
• Retail, Card-not Present, Recurring, Mobile, and other emerging payment channels
• Articulate complex Merchant Services platforms and architecture

Our Client Consulting team advises merchants on critical facets of their processing environment, including point-of-sale systems, e-commerce systems, mobile solutions, integration methodologies, communication methods, value-added services, reporting (online, data files), third-party vendors, system architecture and other essential business functions. Client consultants help our merchants navigate complex products and processing requirements and map out solutions to meet their payment processing strategic needs.

To be successful in this role, you will leverage your extensive payments knowledge to perform in depth analysis of our clients' business goals and existing payments infrastructure; and recommend viable product solutions and tools, explain complex system configurations, and discuss system integrations. The VP, Client Consulting supports prospect and existing clients with varying degrees of knowledge across multiple market segments and verticals. In this role you will need to consider: key tactical needs, external market factors and the current and future positioning of our payment product suite.

Job Requirements:

• Possess or quickly develop a high level of familiarity with Chase Merchant Services product lines and service offerings

• Provide consultative technical sales support to our client-facing teams and lead technical discovery, discussions and presentations with our clients across multiple levels and disciplines

• Use consultative methodologies and techniques to identify our clients' business and technical needs, issues, and priorities, and architect the best payment solutions for our clients

• Solve for integration roadblocks and pain points

• Highlight product gaps, enhancement opportunities and payment industry trends to help shape our product design, strategy, and roadmap

• Partner with internal product, project, marketing, operations, implementation, deployment, compliance and learning and development teams in your role as product subject matter expert

• Ability to travel to client engagements in Canada and the United States (future requirement up to 25% of time)

Required Experience

• In-depth knowledge of the Canadian payments industry and related technology; Merchant acquiring experience preferred
• Prior experience working as a senior Technical Sales Engineer, Solutions Architect or Client Consultant
• Post-secondary education in a technical discipline preferred
• Strong sense of prioritization and execution against critical deliverables
• Excellent communication skills - English (required), French (an asset)
• Experience across multiple market segments and verticals
• Ability to proactively identify and syndicate potential solutions with limited guidance
• Ability to travel to client engagements in Canada and the United States up to 25% of the time

Attributes

• Collaborative
• Resourceful
• Accountable
• Innovative
• Client-Centric
• Analytical

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.