Job Description

How is the culture in your current company? Looking to make a move to one with an amazing team that prides itself on empathy, respect and trust? If so, I would encourage you to consider Cogsdale, a Harris Computer company, with East Coast charm and an environment where Core Values mean something. If this is appealing to you, let\xe2\x80\x99s grab a virtual coffee and talk about this great opportunity.

The opportunity:

Cogsdale is looking for a Vice President of Professional Services to join this amazing organization. As the VP of PS, you will have overall responsibility for the Professional Services team. You will work directly with the Executive Vice President, leadership team and managers of the department, to build an enduring organization that delivers financial results and long-term organic growth. We are excited for you to join as an integral part of a motivated executive team, striving to improve our customers experience with our products and services.

This is a remote opportunity with Canada and USA.

What your responsibilities will be:

Planning

• Responsible for overall profitability of the business
• Create and deliver a plan for on-going organic revenue growth
• Maintain a 12-month rolling forecast of revenues and expenses for the business
• Provide detailed, quarterly briefings about the business\xe2\x80\x99s outcomes and goals

Sales

• Participate in Annual User Conference and Regional User Groups
• Provide sales assistance with RFP responses
• Lead creation of deliverables for Statements of Work (SOW)

Leadership

• Act as a mentor to direct reports and high-potential employees to ensure continued talent development within the organization
• Supervise the department leaders and provide them with coaching and advice
• Provide proactive customer follow-up, communication & issue management
• Ensure contractual obligations are met and a high level of customer satisfaction is maintained
• Work with the division management team to establish long-term strategies for all product lines
• Act as an escalation point for customers

What we are looking for:

• 10+ years of experience managing a department or a business
• Demonstrated experience with ownership and management of a P&L
• Experience managing multi-functional group of more than 20 people

What would make you stand out:

• Experience in the electric or water utility industry
• Leadership experience within the software services industry
• Being awesome

What we offer:

• 3 weeks\' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage
• Health insurance
• Lifestyle rewards
• Employee stock ownership and RRSP/401k matching programs
• Flexible work options

Company Overview:

Cogsdale (A Harris Computer company), headquartered in Charlottetown Prince Edward Island, offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks.

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