Job Description

Skills:

Advanced critical thinking and problem solving skills Excellent time management and multitasking abilities A positive attitude and compassion for people and animals Ability to follow through and complete assigned tasks efficiently Excellent written and verbal communication skills Ability to work independently or as part of a team

General duties and responsibilities:

Greeting clients who enter the clinic in a warm, welcoming demeanor and in a timely manner. Be understanding and accommodating of clients' needs and concerns. Offer empathy and compassion to clients who are in various emotional states. De-escalate difficult situations in a professional, patient manner. Handle all patients with respect, patience, and with the least force necessary to complete examinations and procedures in a safe manner. Conduct yourself in ways that reduce fear, anxiety, and stress in patients. Wash, dry, and put away clinic laundry. Feed and clean the clinic pets.

Duties:

Essential duties and responsibilities for Receptionists:

Answer all phone calls in a timely manner. Return voicemail messages. Write down detailed messages if needed. Record all client communications in EzyVet. Schedule appointments and procedures while maintaining operational flow. Create new client and patient files in EzyVet. Check-in clients for appointments. Manage record requests between hospitals, faxing prescriptions to pharmacies, and referrals to specialists. Request medical files for new patients from their previous clinic if applicable. Monitor the schedule and flow. Upload medical files and diagnostic results that have been faxed/emailed into EzyVet and notify the veterinarians. Process payment transactions: Issue refunds and credits when approved by a veterinarian Process insurance claims Process Prescription Diet returns and complete necessary paperwork. Shred documents and any personal client information after scanning and uploading them into EzyVet. Count the cash float at the beginning and the end of the shift. Manage email and social media accounts as directed by a veterinarian. Dust, clean and sanitize, and organize the retail and waiting room areas. Clean examination rooms after clients and patients have finished their appointment. Take out the garbage and recycling at least once daily, or more often if directed by a veterinarian. Clean the kitchen and bathroom minimum once per week or more often if needed. Refill the paper towel and toilet paper dispensers as needed.
Job Types: Full-time, Part-time

Pay: $16.00-$17.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking Store discount Vision care
Schedule:

8 hour shift
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person