Job Description

Are you a self-motivated UX writer with stellar communication skills? Are you a great storyteller who is at ease presenting and discussing work with clients and stakeholders? Do you challenge old ways of thinking and put the customer at the centre of everything you do? Are design thinking and User-Centred Design methodologies second nature to you? Then, here is an opportunity for you!

Working with one of the top financial clients this role calls for a UX Writer who will collaborate with teams and project partners to determine the business objectives that drive content. The ideal candidate is an experienced designer and a storyteller who is at ease presenting and discussing work with design partners and stakeholders and has hands-on experience with Chatbot.

Responsibilities:

• Manage the UX Writing and Content Design projects you are assigned

Obtain competitive experience evaluations and customer data to establish benchmarks for content strategy and design * Make recommendations on requirements for projects and contribute to project scoping and planning

• Collaborate closely with fellow designers, accessibility specialists, technical consultants, developers, quality engineers and legal

counsel to craft seamless customer experiences * Provide relevant and considered content strategy and write clear, accurate and compelling user interface content

• Align to all content governance systems, workflows, and standards including brand style, tone and voice guidelines, to write and design in accordance with the client\xe2\x80\x99s design system
• Present UX Writing and Content Design concepts in collaboration with fellow designers
• Coordinate copy translation, approval documentation and final delivery of MCD artifact
• Contribute to the development of the Digital Customer Experience team\xe2\x80\x99s culture

Desired Skill Set:

• 3-5+ years of experience as a User Experience Writer
• 3-5 years of experience with conversational design or chatbot
• Solid understanding of interactive design, usability principles and how content strategy contributes to user experience
• Understanding of Human-Centred Design and related design disciplines
• Expert writing, editing and proofreading skills
• Collaborative, inclusive and a team player personality
• Ability to adapt and operate within a highly dynamic and cross-functional business
• Expert in change management and resourcefulness
• Excellent relationship-building skills
• Strong aptitude for digital technologies
• Organization and attention to detail
• Writing samples in a strong portfolio demonstrating a range of User Experience Writing abilities

Nice To Have:

• Experience in a design-related discipline
• Experience with financial digital products
• Working knowledge of Scriptwriting
• Exposure to Content Strategy
• Knowledge of online marketing, advertising & other interactive experiences
• Degree in writing (English) or design (UX, Content Management)

BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

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