User Support Technician
Sherwood Park, AB, Canada
Job Description
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- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwarePersonal suitability
Client focus Organized Team player Work Term: Permanent Work Language: English Hours: 40 hours per week
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Job Detail
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Job IdJD2140205
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSherwood Park, AB, Canada
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EducationNot mentioned