Job Description

IT Support Technician (Tofino, BC)
Cermaq Canada is looking for an IT Support Technician to support new and existing IT initiatives while providing great customer service to employees. You would report to the IT Manager and your primary responsibilities will be to support desktop users, offices, remote farm sites and facilities, while maintaining communications technology and access to IT services. The duties covered by the role will include a mix of remote support from offices, field service work and deskside support.
Cermaq is a world leading salmon farming company. We have a team of more than 3500 employees across Chile, Canada, and Norway. A team committed and proud to grow superior seafood for a global market. At Cermaq, you become part of a meaningful, developing, and diverse workplace. We offer a wide range of job opportunities where you will be able to grow and learn in a sustainable and rapidly developing industry. We support our employees' personal development and make it possible for you to realize new ideas and initiatives. Our culture is informal and committed. We are smart people in rubber boots. We care for each other, for the environment, and for our communities.
Primary Job Duties:

• Providing IT support to business users with respect to the use of company hardware, applications and IT services via phone, email, remote login and/or on-site as needed
• Investigate and troubleshoot incidents and issues, identifying the root cause and resolving within defined service level agreements
• Document recurring incidents and contributing to the Problem Management process
• Fulfilling business requests from the agreed catalogue of services in a timely fashion while maintaining customer satisfaction
• Carry out configuration of end user hardware and applications in line with defined procedures and policies
• Carry out installation and upgrades of wireless communication technologies at remote sites
• Carry out the install of equipment and supporting structures with the use of tools in a safe and effective manor
• Document supported systems, applications and processes in line with set standards
• Review and carry out access control requests and changes as part of the onboarding and offboarding processes
• Work proactively with internal and 3rd party resolver groups to support the wider infrastructure and services delivered to Cermaq
• Work effectively and efficiently capturing detail of all work through the ticketing system and knowledge portal
• Use analytical skills, attention to detail and ability to quickly find a workable solution under pressure
• Offer new solutions to business problems through more effective use of technology
• Work as part of the wider IT Services team achieving departmental and business goals

Application Requirements:

• At least 2+ years of relevant IT experience
• Experience supporting Microsoft 365 Services
• Experience supporting and deploying Windows 10 Professional & Enterprise
• Experience supporting and deploying mobile handheld devices (iOS)
• Must be comfortable boating in coastal waters, working in the elements and with potential for working at heights or in confined spaces
• Strong English communication (written & verbal)
• Must have reliable transportation and a minimum class 5 BC Driver's License
• A broadband Internet connection at home

Special Requirements:

• Prerequisite to hiring includes reference checks and criminal records check
• Only applicants who are legally allowed to work in Canada will be considered

This permanent full-time position is based out of our Tofino office and works Monday to Friday 8:00am to 5:00pm with some flexibility required for travel and events. Company benefits are available immediately during Covid-19 restrictions.
How to Apply:
If your qualifications meet the application requirements and you would like to apply for this opportunity, please apply through Indeed or forward your resume and cover letter in person, by fax, or by e-mail, stating "IT Support Technician" in the subject line before August 25, 2022 to: Office: 203-919 Island Highway, Campbell River | Fax: 250-286-0042 | E-mail: careers.canada@cermaq.com
Cermaq Canada is an Essential Service Provider and requires all employees to provide proof of the COVID-19 Vaccine. Please email careers.canada@cermaq.com for more details.
Cermaq Canada is an equal opportunities employer who provides a workplace that is free of discrimination.
Cermaq Canada has a progressive view of reconciliation with Indigenous peoples. Although wholly committed to hire the best candidate available, we strongly encourage applications from Indigenous peoples for this role.
We would like to thank all applicants for their interest; however only those candidates selected for an interview
will be contacted.