Job Description

IT Support TechnicianPermanent, full-time - 40 hours per week,Position will be situated in Sturgeon Falls, ON.DSI Underground, a Sandvik Company, is a worldwide leader in innovative products and systems for Underground Mining and Tunneling, supporting customers in reaching a higher level of safety Underground. Our systems are known worldwide for innovation, quality, and reliability. Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries with a focus on enhancing customer productivity, profitability and sustainability offering solutions for manufacturing, mining and infrastructure industries.Your success is our success. We offer competitive compensation, a great work environment and development and career opportunities to employees who share our values and our culture.This IT Support Technician position is situated in beautiful town Sturgeon Falls in West Nipissing at our growing manufacturing facility. The people of West Nipissing are friendly, welcoming, and outdoorsy. The community is culturally rich and proudly celebrates its Bilingual, Francophone, and Aboriginal roots-territory of the Ojibway tribe of the Nipissing First nation under the Robinson-Huron Treaty. Lake Nipissing, the Sturgeon River and the region's numerous lakes provide an attractive residential and recreational setting for residents, newcomers, and retirees. West Nipissing has a strong presence in agriculture, mining, healthcare, public service, retail trade, education, construction, forestry, and transportation.Reporting to the Regional IT Manager, the IT Support Technician works with a strong team in a fast-paced environment and to provide a strong customer service to DSI Underground.Job Responsibilities:

• Providing help desk support to all employees within the organization.
• Installing, configuring, troubleshooting, maintaining, and upgrading hardware/software related to the following: user desktops and peripherals, monitors, keyboards, mobile devices, printers, multi-functional devices, Handhelds, Barcode printers Tablets.
• Provision of the new end user hardware and software to ensure functionality as the system, network, and end-user access requirements change.
• Incident management with the Service Desk tool.
• Troubleshoot access and ensure that users and systems are following the appropriate security guidelines to ensure data and systems are protected.
• Coordinate the development and management of technical and end-user documentation as needed, using the materials while conducting end-user training.
• Add, update, and manage user accounts, assisting end users with technical issues where possible.
• Adding moving removal of the user endpoints and crossing of the network cables.

Skills and Qualifications:

• Legal entitlement to work in Canada
• Minimum of 3 years' experience in technical support role (candidates with less experience may be considered in a development role).
• Formal IT training, post-secondary education are considered assets.
• Proficiency in English with strong interpersonal and verbal and written communication skills
• Thorough knowledge of Microsoft Windows operating system and applications such as Microsoft Teams, Navision, Office 365 and voice and video systems
• Extensive experience with PCs, smartphones, tablets, printers, barcode scanners, barcode handhelds troubleshooting and providing end-user support
• Experience with network problems troubleshooting
• Strong customer service and help desk solution-based experience
• Excellent analytical and problem-solving skills
• Ability to work and interface with all departments as well as contract personnel, with minimal supervision, effectively manage time and prioritize workload.
• Ability to travel occasionally overnight and out-of-province to other DSI locations within Canada

Compensation

• Competitive salary
• Employee benefits (Health, Dental, etc.)
• Pension plan
• Professional Development
• Relocation program
• Employee programs including engagement and social activities.

Application ProcessPlease submit your resume and cover letter that explains why you are interested in the job and which skills, experience, and/or education make you an excellent candidate for DSI Underground.The start date is as soon as the successful candidate is available.We thank all applicants for their interest; however only those candidates with cover letters and resumes who fit the needs of the company will be contacted.Job Types: Full-time, PermanentBenefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift