Job Description

Languages

English

Education

Bachelor's degree Computer science Informatics Computer and information sciences, general

Experience

5 years or more

Work setting

Computer hardware or software retailer/wholesaler Relocation costs not covered by employer Willing to relocate Help desk Internet Service Provider (ISP)

Responsibilities

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Credentials

Certificates, licences, memberships, and courses

CompTIA Security+ Certification Microsoft certified solutions associate (MCSA) Network+ Certification A+ Certification

Experience and specialization

Computer and technology knowledge

Android MAC Linux Unix Device drivers Networking software Networking hardware Networking security Internet Servers Desktop applications File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software MS Office MS Windows Wireless networks

Additional information

Security and safety

Basic security clearance Criminal record check

Transportation/travel information

Own vehicle Willing to travel Willing to travel cross-border Valid driver's licence Public transportation is not available

Work conditions and physical capabilities

Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Attention to detail Ability to distinguish between colours Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Own tools/equipment

Computer Internet access Cellular phone

Personal suitability

Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player
Job Types: Full-time, Fixed term contract

Pay: $35.21-$44.47 per hour

Expected hours: 35 per week

Additional pay:

Overtime pay
Benefits:

On-site parking
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

Are you willing to relocate to Rocky Mountain House?
Education:

Bachelor's Degree (required)
Experience:

IT: 5 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person