• Work Term: Permanent
• Work Language: English
• Hours: 37.5 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

Computer hardware or software retailer/wholesaler Relocation costs not covered by employer Willing to relocate Server farm

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

1 to 2 people 3-4 people

Computer and technology knowledge

Servers MS Office MS Windows SQL

Security and safety

Basic security clearance

Transportation/travel information

Willing to travel Willing to travel regularly Public transportation is available

Work conditions and physical capabilities

Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Own tools/equipment

Internet access

Personal suitability

Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player