• Work Term: Permanent
• Work Language: English
• Hours: 30 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

Android Information Technology Infrastructure Library (ITIL) MAC Device drivers Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software Image editing software Project management software Programming software Website creation and management software Web service design Mapping and data visualization software Database software Programming languages Data analysis software MS Office MS Windows SharePoint Spreadsheet Wireless networks

Work conditions and physical capabilities

Fast-paced environment Work under pressure Manual dexterity Attention to detail Combination of sitting, standing, walking Bending, crouching, kneeling

Personal suitability

Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player

Health benefits

Dental plan Health care plan