Job Description

WHY DO WE NEED YOU?

The primary responsibility of a User & Site Support Analyst (Level 2) is to assist Saint Gobain employees at both Headquarter and Field locations with daily PC issues and provide support to the service desk.



The User & Site Support Analyst (Level 2) will be tasked with configuring new PC infrastructure equipment, as well as maintaining and ensuring the proper functionality of existing PC infrastructure for Saint Gobain employees at their designated locations.



Additionally, they will serve as the remote eyes and hands for other SGTS teams to support local infrastructure needs at field locations. The User & Site Support Analyst (Level 2) will be the first escalation for the ITSM vendor.

IS THIS JOB FOR YOU?

User Site Support Analyst Level 2

Main Responsibilities:

Technical Support:

Assist Saint-Gobain employees with daily PC issues and provide support to the service desk.

Configuration and Maintenance:

Configure new IT equipment and maintain the functionality of existing infrastructure.

Onsite Interventions:

Perform analysis, diagnosis, and resolution of complex desktop problems for users.

Remote Support:

Act as the remote eyes and hands for SGTS teams to support local infrastructure needs.

Incident Management and Documentation:

Document interventions and contribute to the knowledge base.

The profile:

Associate or bachelor's degree (technical or business-related) is a plus. Minimum of 3 years of experience in PC and/or IT management. Excellent customer service skills. Experience with Microsoft Office/M365, ServiceNow Ability to influence others without direct authority. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Repetitive tasks requiring flexibility to handle non-standard requests. Judgment needed to balance workload and deadlines while maintaining service quality. Service interruptions can significantly impact the ability to serve internal and external customers. Access to confidential information, adherence to security policies is crucial. Interaction with various service providers and internal functions. Dexterity of hands to operate computer tools. Occasional inspection of cables. Transporting moderately heavy objects. Occasional travel (11 to 25%).

A LITTLE MORE ABOUT US

Saint-Gobain, founded over 360 years ago, is a global leader in the design, manufacturing, and distribution of materials and solutions for the construction and industrial markets. With a presence in 79 countries and over 160,000 employees worldwide, Saint-Gobain is committed to creating sustainable and innovative solutions that improve the quality of life and well-being of people everywhere.


Our mission is to make the world a better home by designing and delivering innovative, sustainable solutions that enhance the built environment. We are dedicated to achieving net-zero carbon emissions by 2050 and fostering a diverse and inclusive workplace. Joining Saint-Gobain means becoming part of a dynamic and forward-thinking team that values innovation, sustainability, and employee well-being, offering a collaborative work environment and opportunities for professional growth.

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

BENEFITS IN JOINING US

What we offer...

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package:



We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs, this includes, but is not limited to:


Excellent healthcare benefits package. Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program. Financial Security: Competitive RRSP, Company-funded DPSP (Deferred Profit-Sharing Plan) and Employee Stock Purchase Program (PEG). Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity. We are proud of our National Partnership with Habitat for Humanity


Job Reference: CAN01254