Job Description

Description:
"Account Support Rep (ASR) (Level 2)
DAY SHIFT - Monday to Friday 8:30 a.m. to 5:00 p.m. with 1-hour unpaid lunch.
This position is handling print & bindery. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be print & bindery, which includes operating equipment such as digital production printers, hydraulic cutter, perfect binding machine, coil binding, folding, kitting. We have a strong back-fill cross training strategy in place that requires everyone to train on all tasks. Previous experience would be an asset but the willingness to learn the business is important.
ESSENTIAL FUNCTIONS:

• Provides support to all Client Associate positions to facilitate client deliverables
• Provides backup and peak workload support
• Establishes support coverage schedules with Operations Managers and Site Leads
• Supports training of new employees, as required
• Supports administrative tasks, as required
• Communicates to Site Lead and Manager all process opportunities identified during support period
• Provides operational support for print, mail, courier and imaging equipment and operations
• Provides outstanding customer communications and client service
• Ability and willingness to learn and develop
• Travels to supported accounts using reliable dependable transportation
• Flexibility to adapt to various client environments in an organized and professional manner
• Ability to work in a team environment or single person environment with minimal supervision
• Able to lift and move up to 50 pounds

SKILLS:

• Ability to resolve and escalate issues
• Excellent verbal and written communications
• Excellent organizational and time management skills
• Ability to manage multiple tasks
• Computer skills
• Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat

EXPERIENCE:
6 months to 1 year experience delivering customer service and proven experience in Services Delivery positions. (Required for level 2 position)
EDUCATION:
Minimum High School diploma or equivalent