Job Description

Description:
"Account Support Rep (ASR) (Level 2)
DAY SHIFT - Monday to Friday 8:30 a.m. to 5:00 p.m. with 1-hour unpaid lunch.
This position is handling print & bindery. The position requires a lot of lifting and moving paper boxes and envelopes and the individual needs to be able to adapt to a face pace environment which requires a lot of walking and standing. This role requires the individual to be able to stand for long periods of time. The primary responsibility would be print & bindery, which includes operating equipment such as digital production printers, hydraulic cutter, perfect binding machine, coil binding, folding, kitting. We have a strong back-fill cross training strategy in place that requires everyone to train on all tasks. Previous experience would be an asset but the willingness to learn the business is important.ESSENTIAL FUNCTIONS:

• Provides support to all Client Associate positions to facilitate client deliverables
• Provides backup and peak workload support
• Establishes support coverage schedules with Operations Managers and Site Leads
• Supports training of new employees, as required
• Supports administrative tasks, as required
• Communicates to Site Lead and Manager all process opportunities identified during support period
• Provides operational support for print, mail, courier and imaging equipment and operations
• Provides outstanding customer communications and client service
• Ability and willingness to learn and develop
• Travels to supported accounts using reliable dependable transportation
• Flexibility to adapt to various client environments in an organized and professional manner
• Ability to work in a team environment or single person environment with minimal supervision
• Able to lift and move up to 50 pounds

SKILLS:

• Ability to resolve and escalate issues
• Excellent verbal and written communications
• Excellent organizational and time management skills
• Ability to manage multiple tasks
• Computer skills
• Basic knowledge of file conversion or graphic arts applications such as Adobe Acrobat

EXPERIENCE:
6 months to 1 year experience delivering customer service and proven experience in Services Delivery positions. (Required for level 2 position)EDUCATION:
Minimum High School diploma or equivalent

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