Job Description

Position Title: PC and Peripheral Support Specialist

Duration: 36 + months

Work Location: Hydro Place office, St. John's, Newfoundland(Hybrid)

he bid Deadline: March 2nd ,

Standard Hours per day: 7.25

3 REFERENCES REQUIRED

The PC and Peripheral Support Specialist will be expected to provide all required services as directed by Hydro that relate to the PC and Peripheral Replacement Programs including, but not limited to, the following:

- Configuration of Desktop PCs

- Configuration of Laptops

- Familiarity with Imaging software and process

- Migrate existing data as required

- Rollout of Desktops and Laptops to the various locations according to the replacement schedule

- Provide user orientation for the new devices

- Install Peripherals as required

- Applications not part of the base image will have to be installed for users as required

- Assisting users in the servicing of their device at the user's request. This includes operating system support, applications and utilities that run on the client's device(s), and their interaction with peripheral devices such as printers and scanners

- Additionally the PC and Peripheral Support Specialist will provide services in a number of capacities outside of the PC and Peripheral Replacement Program including, but not limited to the following:

- Support the Service Management Team with support requests when required

- Install and support printers and other peripherals (i.e. projectors, TVs, monitors, video conferencing equipment)

- Provide assistance/support with Printer management and scanning software as required

- Availability for short term projects - short term projects may arise in which Hydro would wish to avail of the services of the PC Support Specialist

The proposed candidate should have the following qualifications: Education:

- A minimum of 2 year diploma in computer studies

Experience:

- A minimum of 5 years progressive IT experience with multiple computer operating systems and PC hardware

- Familiarity with Xerox and Konica Minolta multi-function equipment, Cisco video conferencing, and Lenovo end user computing devices would be considered an asset

Special Skills, Job Requirements, Working conditions, Etc.:

- Knowledge of computer and network operating systems and applications with the ability to complete assigned tasks with minimal supervision

- Familiarity of PC Imaging software and process

- Proven experience with user migrations to new equipment

- Ability to think critically, make decisions and use an analytical approach to resolve problems

- Knowledge of Microsoft operating systems and related components

- End user experience with supporting Lotus Notes

- Familiarity with mobile provisioning for M365

- Ability to communicate effectively, both orally and in writing

- Solid knowledge of PC hardware and software troubleshooting

- Understanding of video conferencing equipment

Team player that collaborates and works with others to provide assistance to solve customer issues with a focus on customer satisfaction.

Certifications considered an asset:

CompTIA IT (A+ )certification Lenovo certifications

HDI Desktop Support certification

Work will primarily take place in the St. John's area, however some travel within the province may be required

Thanks & Regards

Simran Vishwakarma

Job Types: Fixed term contract, Internship / Co-op
Contract length: 36 months

Pay: $33,724.98-$79,036.29 per year