Job Description

SEM ltd is looking for a

PC and Peripheral Support Specialist.

SEM Ltd is a vendor of personnel for several clients throughout Newfoundland and Labrador. The purpose of this job advertisement is to source highly skilled local professionals for job placement opportunities that align with their experience.

Position Requirements:

The PC and Peripheral Support Specialist will be expected to provide all required services that relate to the PC and Peripheral Replacement Programs including, but not limited to, the following:

Configuration of Desktop PCs

Configuration of Laptops

Familiarity with Imaging software and process

Migrate existing data as required

Rollout of Desktops and Laptops to the various locations according to the replacement schedule

Provide user orientation for the new devices

Install Peripherals as required

Applications not part of the base image will have to be installed for users as required

Assisting users in the servicing of their device at the user's request. This includes operating system support, applications and utilities that run on the client's device(s), and their interaction with peripheral devices such as printers and scanners

Additionally the PC and Peripheral Support Specialist will provide services in a number of capacities outside of the PC and Peripheral Replacement Program including, but not limited to the following:

o Support the Service Management Team with support requests when required

o Install and support printers and other peripherals (i.e. projectors, TVs, monitors, video conferencing equipment)

o Provide assistance/support with Printer management and scanning software as required

o Availability for short term projects - short term projects may arise in which the client would wish to avail of the services of the PC Support Specialist

Education Requirements:

A minimum of 2 year diploma in computer studies

Experience:

A minimum of 5 years progressive IT experience with multiple computer operating systems and PC hardware

Familiarity with Xerox and Konica Minolta multi-function equipment, Cisco video conferencing, and Lenovo end user computing devices would be considered an asset

Special Skills, Job Requirements, Working conditions, Etc.:

Knowledge of computer and network operating systems and applications with the ability to complete assigned tasks with minimal supervision

Familiarity of PC Imaging software and process

Proven experience with user migrations to new equipment

Ability to think critically, make decisions and use an analytical approach to resolve problems

Knowledge of Microsoft operating systems and related components

End user experience with supporting Lotus Notes

Familiarity with mobile provisioning for M365

Ability to communicate effectively, both orally and in writing

Solid knowledge of PC hardware and software troubleshooting

Understanding of video conferencing equipment

Team player that collaborates and works with others to provide assistance to solve customer issues with a focus on customer satisfaction.

Certifications considered an asset:

CompTIA IT (A+ )certification

Lenovo certifications

HDI Desktop Support certification

Work will primarily take place in the St. John's area, however some travel within the province may be required.

Expected Start Date: April 7, 2025

Expected End Date: April 7, 2026 with possibility of extension.

Email talent@semltd.ca

Job Type: Fixed term contract
Contract length: 12 months

Schedule:

Monday to Friday Weekends as needed
Education:

Secondary School (preferred)
Experience:

progressive IT support: 5 years (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Application deadline: 2025-03-17
Expected start date: 2025-04-07