Job Description

A 140-year-old High Tech company has a position open for a Systems and Software Support Specialist.

Responsibilities:

Develop, Support, diagnose and isolate problems with existing applications and restore normal operations in a timely and accurate fashion

Communicate complex concepts to the development team and high-level stake holders

Plan and perform software upgrades

Lead an implementation team to perform Installations, training, and testing of the Ahearn software

Help define a project plan for a go live project of the Ahearn and Soper software

Support and participate in a customer go live event of the software delivered

Visit with customers to analyze operations and document findings

Recommend Ahearn and Soper software solutions to customer's business requirements

Occasionally visit clients at their locations anywhere in Canada and the US

Participate in after hours support incidents and implementation projects

Collaborate in planning sessions to define scope of enhancements

Develop software enhancements based on user requirements

Recommend optimal solutions for requested functionality

Implement scalable software solutions

Qualifications:

A Computer Science Engineering Degree

Strong communication and interpersonal skills for dealing directly with clients and coworkers. Fluent in English, written and spoken. French is an asset

Strong skills using Crystal Reports and Microsoft Business Intelligence

Strong knowledge of Microsoft OS/Server and MS SQL Server products including Reporting Services

Strong knowledge of cloud-based system, including Azure, AWS, VMware and Hut8

Experience building applications with Windows Form, Visual Basic, C#, CSS and Dev Express

Minimum 3+ years experience directly supporting customers using complex and business critical software applications

Experience and/or good understanding of logistics and supply chain industry

Knowledge of Warehouse Management Systems and processes

Microsoft Certification is desirable

Ability to work independently and as a part of a team

Superior organizational, problem solving, and time management abilities

Ability to travel freely in US and Canada

Valid Driver's License

Additional Information:

Position Type: Full Time, (Remote work)

Work Hour: 9am - 5pm EST (35 hours / week)

Rotating 24/7 support is a future responsibility

Compensation includes salary plus benefits.

Ahearn & Soper Inc. believes in the value of diversity and in equal pay for work of equal value and is therefore committed to Employment and Pay Equity.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Extended health care Life insurance Mileage reimbursement Vision care Work from home
Schedule:

Monday to Friday
Work Location: Remote

Application deadline: 2025-06-06