Job Description

NSB Omega is searching for a PC Support Specialist for our MAJOR Utilities Client In St. John's, NL

Assignment Description

The PC and Peripheral Support Specialist will be expected to provide all required services as directed by the Client that relate to the PC and Peripheral Replacement Programs including, but not limited to, the following:

Configuration of Desktop PCs Configuration of Laptops Familiarity with Imaging software and process Migrate existing data as required Rollout of Desktops and Laptops to the various locations according to the replacement schedule Provide user orientation for the new devices Install Peripherals as required

- Applications not part of the base image will have to be installed for users as required- Assisting users in the servicing of their device at the user's request. This includes operating system support, applications and utilities that run on the client's device(s), and their interaction with peripheral devices such as printers and scanners

Additionally the PC and Peripheral Support Specialist will provide services in a number of capacities outside of the PC and Peripheral Replacement Program including, but not limited to the following:

- Support the Service Management Team with support requests when required- Install and support printers and other peripherals (i.e. projectors, TVs, monitors, videoconferencing equipment)

Provide assistance/support with Printer management and scanning software as required Availability for short term projects - short term projects may arise in which the Client would wish to avail of the services of the PC Support Specialist

Qualifications/Skills Required

A minimum of 2 year diploma in computer studies A minimum of 5 years progressive IT experience with multiple computer operating systems and PC hardware Familiarity with Xerox and Konica Minolta multi-function equipment, Cisco video conferencing, and Lenovo end user computing devices would be considered an asset Special Skills, Job Requirements, Working conditions, Etc.: Knowledge of computer and network operating systems and applications with the ability to complete assigned tasks with minimal supervision

- Familiarity of PC Imaging software and process- Proven experience with user migrations to new equipment

Ability to think critically, make decisions and use an analytical approach to resolve problems Knowledge of Microsoft operating systems and related components End user experience with supporting Lotus Notes Familiarity with mobile provisioning for M365

- Ability to communicate effectively, both orally and in writing- Solid knowledge of PC hardware and software troubleshooting

Understanding of video conferencing equipment Team player that collaborates and works with others to provide assistance to solve customer issues with a focus on customer satisfaction.

Certifications considered an asset:

CompTIA IT (A+ )certification Lenovo certifications HDI Desktop Support certification

Duration

1 Year (With Possibility of Extension)

Location

St. John's, NL



Apply here

Contact

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Kiersten Estabrooks

+17097530674######

Location

St. John's, NL


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Client

A Utilities Company


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Project

TBA


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Position ID

67880