Job Description

Overview

Reporting to the Owner of Canmore-Banff Real Estate Team (Royal LePage Solutions)and Canmore Vacation Properties (CVP) (Collectively the 'Team'), the Operations Manager carries out the day-to-day operational, administrative, and technical duties of the realty and vacation property management business. This is a fast paced, dynamic and growing business that seeks a keen individual with a great attitude and thrives in a dynamic work environment.

Duties include but are not limited to:

Creating listing and offer documents for digital signature under the direction of a licensed Realtor

Managing social media posts and website updates; create and send newsletters

Schedule property inspections, photos, client meetings, showings, and obtaining feedback from other Realtors' showings

Coordinate and schedule open houses

Communicating with clients, other Realtors, property owners, property management companies & contractors

Maintaining and imputing to databases and client relationship management and transaction management systems

Assisting with listing photos and posting new properties for sale

Overseeing a fleet of lock boxes, keys and building codes

Purchasing and distributing supplies

Filing documents

Attend and contribute to regular team meetings and updates

Mange team calendars and key dates during transactions

Vacation property operations, such as guest bookings, guest communications, coordination with cleaners and contractors, calendar updates, price adjustments, and cleaning and maintenance tasks

Customer Service

Positively represents the Team to internal and external stakeholders, contractors and user groups in a positive and professional manner

Promptly responds to all customer inquiries; in person, phone and email in a professional and timely manner
Knowledgeable about and able to provide information Team services to Clients & other Realtors

Seeks to understand individual client needs and assists them to find the most appropriate solution or information

Diffuses upset, anxious and/or difficult clients and defers issues to the appropriate person for resolution if needed

Respect confidentiality and adhere to all relevant industry regulations, acts, and guidelines

Teamwork

Actively participates in team meetings and activities for overall team success and to identify patterns or trends, problem solve issues, and to improve /develop programs

Consistently demonstrates respectful, effective communication skills, and proactively shares pertinent information with the Team

Works cooperatively with the Team and Clients

Provides back-up services for other positions as needed

Takes on a variety of duties as assigned, that may not be part of the regular day-to-day expectations

Leadership

Promotes a positive and professional image of the Team

Behaves in alignment with Team values and workplace policies; identifies when things are out of alignment and acts as an agent for positive change

Anticipates Team needs and proactively seeks to address gaps

Addresses issues and concerns as they arise, with the person most appropriate, for a full and respectful resolution

Job Knowledge

Provide ongoing administrative support to the Team, Clients, other Realtors, Contractors and Vacation Property Guests (i.e., phone, email, in-person),

Provide administrative support of day-to-day operations

Manage and accurately process contracts, agreements and other documents Draft, review and edit written correspondence such as letters, emails, contracts and advertising
Research and source information to support various projects and initiatives

Liaise with leaseholder and user groups to address contracts or share pertinent information
Develop agendas, meeting packages, and meeting minutes

Regularly view and update the Team website material

Assist the team with basic computer technical support

Communication

Consistently demonstrate positive, effective communication skills and interactions

Manage and accurately process a high volume of daily communications in various forms (e.g. email, text, calls, and in-person)
Communicates respectfully, professionally and tactfully

Exercises discretion, diplomacy and judgment in handling sensitive information

Ensures timely reporting of pertinent project information

Innovation

Proactively identifies where efficiencies can be gained and seeks to improve processes and services

Uses a flexible approach and creativity to work effectively in a variety of situations and adapt to new ways of doing things

Is willing to implement alternative solutions to what is commonly done

Education & Certifications

Minimum of secondary school diploma

Post-secondary education, training or certification in a related field such as; real estate, hotel services, office administration, or computer software

Class 5 Alberta Driver's License, or ability to cycle (year-round) between properties

Desired Abilities & Experience

2 + years related experience

o real estate services, administrative, customer service, and/or hotel

Strong computer skills

o Database management (e.g., Microsoft Access) including; data entry, extraction and reporting-

o Software used in the real estate industry (e.g., Nexone, MLS, Top Producer, Interface Express)

o Microsoft Office

o Email software

o Social media skills and awareness of upcoming trends and tools

o Website maintenance

o Marketing experience

o Graphic design

o Experience reviewing and editing documents and correspondence

o Effective oral and written communication

o Organization skills with an attention to detail

o Property maintenance skills an asset

Interpersonal Qualities

Possesses core values: Wellness, Respect , Integrity, Service, Teamwork
Confident, personable, inclusive, and approachable nature

Self-starter who demonstrates initiative
Works well independently and with teams

Analyzes and solves problems systematically

Ability to prioritize actions, and re-prioritize as required

Exercises discretion, diplomacy and judgment in handling sensitive information

Hours of Work

37.5 hours per week Variable hours, evenings/weekends/statutory holidays Standby/Callouts

Location

Canmore, Alberta

Wage

$25/hour Bonuses TBD

Vacations

2 Weeks

Benefits

TBD

Sick Days

Accrued at 1 day per month, do not carry over annually

Vehicle

Must have access to a vehicle Compensated for mileage
Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Paid time off
Work Location: In person