Job Description

Job description:

Location: Mississauga, ON

Employment Type: Full-Time

About Us:

We are a dynamic and growing cross-border logistics and transportation company across North America. We pride ourselves on reliability, efficiency, and providing top-tier service to our clients. We are currently seeking a driven and detail-oriented Junior Operations Manager to join our team.

Position Summary:

The trucking dispatcher will play a key role in daily logistics coordination, fleet utilization, customer satisfaction, internal team leadership and company growth. This is a high-impact role suited for someone who thrives in a fast-paced, high-pressure, demanding environment and is looking to grow within the transportation industry.

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Key Responsibilities:

- Oversee the scheduling and dispatching of cross-border dry van trucks to ensure optimal utilization and on-time delivery.

- Secure daily shipments for non-dedicated lanes, maintain strong carrier and customer relationships, and ensure all trucks remain active with freight.

-Serve as the primary point of contact for key customers, manage expectations, and resolve any service-related issues.

-Communicate with drivers to relay load details, address concerns, and ensure compliance with company policies and legal regulations.

-Supervise and support office staff, ensuring smooth day-to-day operations and providing guidance where needed.

-Monitor and respond to multiple high-volume emails and calls, prioritize urgent communications, and delegate tasks effectively.

- Address and resolve day-to-day issues quickly, making decisions with a strong sense of urgency and accountability.

-Proactively identify new business opportunities, assist in securing new clients or lanes, and contribute to the company's growth strategy.

-Assist with special projects, reporting, and any other operational duties as assigned by the Senior Dispatcher to support overall business objectives.

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Qualifications:

2+ years experience in logistics, operations, or transportation management preferred

Strong organizational and multitasking abilities

Excellent verbal and written communication skills

Proficient with TMS systems, eManifest systems, Gmail and Excel

Ability to thrive under pressure in a fast-paced environment

Leadership potential and interest in long-term career growth

Knowledge of U.S. and Canadian trucking regulations is a plus

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What We Offer:

Competitive salary based on experience

Healthcare benefits

Opportunities for advancement and skill development

Exposure to all aspects of transportation operations

Job Type: Full-time

Additional pay:

Overtime pay
Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Vision care
Schedule:

Monday to Friday Overtime Weekends as needed
Application question(s):

Are you a Canadian citizen or have permanent residency? Are you able to work overtime and weekends as required?
Job Types: Full-time, Permanent

Work Location: In person