Job Description

Position Title: Transportation Coordinator Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Manager, Transportation
Locations of Work: Banff, Alberta
Employee Type: Year-round
FLSA Status: Non-Exempt
Number of Positions: 1
Date of Last Review: August 16, 2022
Desired Start Date: September 4, 2022
Position Overview The Transportation Coordinator supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.
Essential Duties and Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.
• Support guests in the field program, as needed.

Minimum Qualifications

• Post-secondary education in tourism, preferred.
• Experience with high-end customer service.
• Class 5 driver’s license with clean driving record.
• Class 4 driver’s license, and experience driving in winter conditions, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Working Conditions

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on a regular basis
• Manual dexterity to operate a computer and other office equipment on a constant basis
• This position is required to work a variety of evenings, weekends and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
• Able to work evenings, weekends, and holidays based on the needs of the business.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks:

• Health and dental benefits after the 90-day probationary period.
• Group Savings Plan eligibility after the 90-day probationary period.
• Paid personal/sick and vacation days.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**